Senior Client Partner

EPAM Systems; Dubai; On-site; AED 350,000 - 550,000; Full time

Benefits offered by this job

End of service gratuity

Private healthcare and life insurance

Employee assistance program

Wellness program

Annual air travel allowance forExpatri

Referral bonuses

Learning and development opportunities

Job summary

EPAM Systems Inc. seeks a Senior Client Partner to oversee management of key client relationships in the UAE. You will drive growth, profitability and client satisfaction, collaborating with delivery to ensure smooth project delivery and budget adherence.

You will lead proposals, account planning, and long-term strategy, with accountability for portfolio PnL and new business development. Strong CXO engagement and offshore delivery experience are essential.

Qualifications

• Senior Account Management experience with proven track record of managing and growing key accounts.
• Experience collaborating with offshore application development teams.
• Able to consultatively sell new services and exceed targets.
• Ability to engage CXO level stakeholders on Digital, Business & Technology transformation trends.
• Familiarity with outsourcing account/delivery management.
• Strong understanding of software development, business consultancy and design.

Responsibilities

• Coordinate preparation of customer proposals and statements of work.
• Prepare and own Account Plan and long-term strategy for clients.
• Be accountable for PnL within portfolio.
• Participate in new business development.
• Partner with clients to deliver projects with EPAM delivery management.
• Manage customer expectations and relationships.
• Ensure projects align with EPAM processes and methodologies.
• Address customer issues during engagements and escalate risks early.
• Oversee project management, time estimation and resource scheduling.
• Monitor engagement of financial and regulatory activities.
• Develop project plans considering all variables and costs.

Skills

Senior account management

Offshore delivery teams

CXO stakeholder engagement

Consultative selling

English fluency

Education

Bachelor’s degree

MBA or equivalent

Job description

EPAM is looking for a Senior Client Partner to join our UAE team and oversee the management of several key client relationships within the region. You will be accountable for the growth, profitability and client satisfaction for your portfolio and closely collaborate with the delivery organisation to ensure overall smooth project delivery and management of expectations.If you’re an experienced Client Partner with a proven track record of managing and growing prestigious accounts while ensuring that work is delivered on strategy, on time and within budget, this could be the ideal role for you!ResponsibilitiesCo-ordinate the preparation of customer proposals and statements of workPrepare and own the Account Plan and long-term strategy, forming a deep understanding of your clients and the market in which they operateBe accountable for PnL within portfolioParticipate in new business developmentPartner with clients to deliver customer projects successfully in collaboration with EPAM delivery managementManage customer expectations and relationshipEnsure that projects are delivered in line with EPAM process and methodologiesAddress customer issues during an engagementMake sure that the customer executes their responsibilities on the engagementsIdentify and manage engagement risks and flag major issues earlyParticipate in overall project management, time estimation, and resource schedulingOversee engagement of financial and regulatory activitiesSuccessfully implement projects; develops project plan incorporating all project variablesEstablish criteria concerning deliverability, performance, maintenance, design and costsRequirementsHunger to consultatively sell new services, with a demonstrated track record of over delivery against targetsAbility to consult with CXO level stakeholders on trends & opportunities within Digital, Business & Technology transformationSenior Account Management experience and experience managing and working with offshore application development teamsExperience of outsourcing account/delivery managementStrong understanding of software development, business consultancy and designExcellent communication, presentation, organizational, and planning skills are necessaryFluent in English, Arabic a bonusSelf-motivated, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced work environmentMinimum of a Bachelor’s degree, MBA or equivalent business experience preferredWe offerEnd of service gratuityPrivate healthcare and life insuranceEmployee assistance programWellness programAnnual air travel allowance for expatriatesRegular performance feedback and salary reviewsGlobal travel medical and accident insuranceReferral bonusesLearning and development opportunities including in-house training and coaching, professional certifications, and courses