Senior Business Analyst: Airline Disruption & Passenger Welfare

Connexr; Dubai; On-site; AED 134,000 - 145,000; Full time

Job summary

flydubai seeks a Senior Business Analyst to lead requirements management for disruption and welfare management solutions at Airport IT. You will coordinate with Airport Services, Reservations, NCC, CX and Finance to define capabilities that support passenger recovery during irregular operations.

The role requires 5–8 years in the airline domain, strong knowledge of PSS and DCS, and a willingness to relocate to Dubai. Immediate to 30 days notice may apply.

Qualifications

• 5–8 years of airline domain experience required.
• Lead requirements gathering and deliver disruption & welfare solutions.
• Excellent communication with minimal native-language influence.
• Must have a valid passport and willingness to relocate to Dubai.
• Immediate to 30 days notice period possible.

Responsibilities

• Lead requirements gathering and documentation for disruption & welfare management solutions.
• Partner with cross-functional teams (Airport Services, Reservations, NCC, CX, Finance).
• Define and deliver capabilities supporting passenger handling during disruptions.
• Ensure compliance with airline industry standards and customer experience best practices.

Skills

Airline domain knowledge

Requirements gathering

Stakeholder communication

Disruption management

Tools

Passenger Service Systems (PSS)

Departure Control Systems (DCS)

Job description

flydubai seeks a Senior Business Analyst to lead requirements management for disruption and welfare management solutions at Airport IT. You will coordinate with Airport Services, Reservations, NCC, CX and Finance to define capabilities that support passenger recovery during irregular operations.

The role requires 5–8 years in the airline domain, strong knowledge of PSS and DCS, and a willingness to relocate to Dubai. Immediate to 30 days notice may apply.