Business Analyst

flint-international; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Flint International Middle East is seeking a seasoned Business Analyst with 5-8 years in Air Cargo to bridge business needs and technical delivery. You will own cargo product roadmaps, capture requirements, map processes, and work with operations, IT, and vendors to deliver value.

Experience with SkyChain, iCargo, Cargospot, or Croamis and agile practices is essential. The role requires onsite Dubai, immediate joiner or within 30 days, and cross-functional collaboration.

Qualifications

• Experience in Air Cargo domain and SkyChain/iCargo/Cargospot/Croamis familiarity.
• Proven Product Ownership with backlog and roadmap experience.
• Strong Business Analysis including requirements gathering and process mapping.
• Experience in Agile environments with user stories and sprint planning.
• Ability to coordinate with business users, IT teams and vendors.

Responsibilities

• Own and manage cargo systems product roadmap and backlog.
• Define business requirements for cargo initiatives and enhancements.
• Collaborate with business users, development, QA, vendors and IT teams.
• Work with architects to ensure viable solutions aligned with enterprise architecture.
• Create user stories, manage sprint activities and support Agile deliveries.
• Review acceptance criteria, coordinate UAT, ensure product quality.
• Coordinate system enhancements, integrations, testing and releases.
• Monitor product performance and drive continuous improvement.
• Ensure solutions deliver business value and support adoption with training.

Skills

Aviation/Air Cargo domain knowledge

Air Cargo systems expertise

Product ownership/backlog management

Business analysis

Stakeholder collaboration

Agile / Scrum

System integrations (APIs/ERP/WMS)

Data analysis & KPI reporting

Communication & problem-solving

Job description

Location: Dubai
Notice Period: Only Immediate joiners OR not longer than 30 days' Notice Period
Experience: 5-8 Years
Nationality: Any
How many resources are required: 03
Location: Onsite

Job Description:

To support the delivery of technology-driven products by bridging the gap between business needs and technical implementation through defining product requirements, prioritizing product backlog, ensuring technical feasibility, and collaborating closely with cross-functional teams to deliver high-quality solutions that meet customer and business objectives.

Business Analyst with 6+ years' experience in below skills.

• Experience in the Air Cargo/Aviation domain.
• Knowledge of SkyChain Cargo System.

Primary Skill:

Strong Aviation/Air Cargo Domain Knowledge and Hands-on experience with Air Cargo Systems (SkyChain, iCargo, Cargospot, Croamis, etc.)

Technical skills required:

• Strong knowledge of the Aviation and Air Cargo domain.
• Hands-on experience with Air Cargo systems such as SkyChain, iCargo, Cargospot, and Croamis.
• Experience in Product Ownership, including managing product backlogs, prioritizing requirements, and defining roadmaps.
• Strong Business Analysis skills, including requirements gathering, process mapping, gap analysis, and solution design.
• Ability to work closely with business users, operations teams, vendors, and IT teams to ensure successful delivery.
• Experience working in Agile environments, including user story creation, sprint planning, UAT, and release management.
• Understanding of system integrations involving APIs and interfaces with customs, ERP, finance, and warehouse systems.
• Experience in data analysis and reporting, including KPI tracking and performance monitoring to support business decisions.
• Strong Communication and Problem-Solving Skills

Key Responsibilities:

• Own and manage the product roadmap, backlog, and priorities for Cargo systems.
• Gather and define business requirements for cargo initiatives and system enhancements.
• Work closely with business users, development, QA, Vendors, and other IT teams ensuring transparency and alignment.
• Collaborates closely with architects and engineers to ensure proposed solutions are technically viable and align with enterprise architecture.
• Create and prioritize user stories, manage sprint activities, and support Agile deliveries.
• Reviews acceptance criteria, review deliverables, and coordinate user acceptance testing to ensure product quality.
• Oversee system enhancements, integrations, testing, and release activities.
• Monitor product performance, resolve business issues, and drive continuous improvement.
• Ensure solutions align with business goals and deliver operational and commercial value.
• Facilitates smooth adoption of new features by working with change management teams and providing necessary documentation/training.

FLINT INTERNATIONAL MIDDLE EAST

Harnessing human insight to cut costs, fast-track tech adoption, and scale innovation globally.

• [phone]
• [e-mail]
• [phone]
• Flint International IT Services UAE, Burlington Tower, Office #905, Business Bay, Dubai, United Arab Emirates