Senior Business Analyst — Airline Disruption & Welfare

ConnexR Solutions Pvt Ltd; Dubai; On-site; AED 134,000 - 145,000; Full time

Job summary

flydubai is seeking a Senior Business Analyst to lead requirements for disruption and welfare management solutions at the airline. You will work with Airport Services, Reservations, NCC, CX, and Finance to define, document, and deliver capabilities that improve passenger recovery during disruptions.

The role requires 5–8 years in the airline domain, with strong experience in PSS and DCS, and the ability to communicate effectively across functions.

Qualifications

• Airline domain experience (5–8 years) is mandatory.
• Strong knowledge of PSS and DCS.
• Experience in designing or managing airline disruption management solutions.
• Excellent communication skills with minimal native-language influence.

Responsibilities

• Lead requirements gathering and documentation for disruption & welfare management solutions.
• Collaborate with cross-functional teams (Airport Services, Reservations, NCC, CX, Finance).
• Define and deliver capabilities supporting passenger handling during disruptions.
• Ensure compliance with airline industry standards and customer experience best practices.

Skills

Airline domain

Requirements gathering

Communication skills

Tools

Passenger Service Systems (PSS)

Departure Control Systems (DCS)

Job description

flydubai is seeking a Senior Business Analyst to lead requirements for disruption and welfare management solutions at the airline. You will work with Airport Services, Reservations, NCC, CX, and Finance to define, document, and deliver capabilities that improve passenger recovery during disruptions.

The role requires 5–8 years in the airline domain, with strong experience in PSS and DCS, and the ability to communicate effectively across functions.