Business Analyst

Techmantra Gulf DMCC; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

Techmantra Gulf DMCC seeks a seasoned Business Analyst to bridge business stakeholders and product engineering teams in Dubai. You will elicit and document requirements, write user stories, and support agile ceremonies, ensuring alignment with product goals.

The role requires 4-5 years of BA experience in digital delivery, proficiency with Jira/Confluence, and a customer-centric mindset to translate business value into tangible outcomes for stakeholders.

Qualifications

• Bachelor's degree in Information Systems or related field.
• 4-5 years of BA experience in technology or digital delivery.
• Experience in Agile environments; exposure to SAFe is advantageous.
• Strong requirements elicitation and stakeholder management skills.
• Ability to translate between business and technical stakeholders.
• Proficient with Jira and Confluence for Agile delivery.

Responsibilities

• Elicit, analyse, document, and validate business requirements, translating them into well-defined features, user stories, acceptance criteria, and process flows.
• Work with business stakeholders and technology teams to understand objectives, pain points, customer journeys, and outcomes.
• Support backlog preparation and refinement for future PIs and sprints.
• Facilitate discovery workshops, requirement-gathering sessions, process walkthroughs, and solution discussions.
• Analyse current and future-state processes, identify gaps, dependencies, risks, and opportunities for improvement.
• Document functional and non-functional requirements and ensure alignment with outcomes.
• Maintain requirement traceability throughout delivery lifecycle.

Skills

Jira

Confluence

SAFe

Agile delivery

Stakeholder management

Requirements elicitation

Process mapping

User stories

Acceptance criteria

Education

Bachelor's degree in Information Systems or related field

Tools

Jira

Confluence

Job description

Business Analyst

(BA) acts as a key bridge between business stakeholders and product engineering teams, translating business needs into clear, actionable requirements. Working closely with Product Managers, Product Owners, technology teams, and business stakeholders, the BA supports the lifecycle of technology products and features from discovery and requirements definition through delivery and operational readiness.

In this role, you will:

• Elicit, analyse, document, and validate business requirements, translating them into well-defined features, user stories, acceptance criteria, and process flows.
• Work closely with business stakeholders and technology teams to understand business objectives, pain points, customer journeys, and expected outcomes.
• Support backlog preparation and refinement, ensuring requirements are sufficiently detailed and ready for future PIs and sprints.
• Facilitate discovery workshops, requirement-gathering sessions, process walkthroughs, and solution discussions with relevant stakeholders.
• Analyse current and future-state business processes, identifying gaps, dependencies, risks, and opportunities for improvement.
• Support the identification and documentation of functional and non-functional requirements and ensure alignment with agreed business outcomes.
• Maintain the quality and traceability of requirements throughout the delivery lifecycle, ensuring changes and dependencies are appropriately captured.
• Participate in key Agile ceremonies, including PI Planning, backlog refinement, sprint planning, demos, and retrospectives as required.
• Work closely with Product Owners and Product Managers to support feature prioritisation and ensure requirements are aligned with product and portfolio objectives.
• Define and support appropriate measures of success and acceptance criteria to validate that delivered solutions meet agreed business requirements.
• Support SIT/UAT readiness by clarifying requirements, assisting with test scenarios, managing requirement-related queries, and supporting business sign-off.
• Identify opportunities for process improvement, automation, and innovation and work with business and technology stakeholders to shape these into actionable requirements.
• Contribute to the Business Analysis community, sharing best practices and helping drive consistent and efficient analysis practices across teams.

Role Requirements

• Bachelor's degree (12+3 years or equivalent) in Information Systems, Business, Operations Research, Computer Science, or a related discipline, or an equivalent combination of industry certification and relevant experience.
• 4-5 years of practical experience working as a Business Analyst in a technology or digital delivery environment, with a proven record of supporting successful change and delivery.
• Experience working within Agile delivery environments; exposure to Scaled Agile Framework (SAFe) and large-scale technology organisations would be advantageous.
• Strong experience in requirements elicitation, business process analysis, user stories, acceptance criteria, process mapping, and stakeholder management.
• Ability to understand technology solutions and effectively translate between business and technical stakeholders.
• Experience with tools such as Jira, Confluence used for Agile delivery, requirements management, process modelling, and documentation.
• Strong analytical and problem-solving skills with the ability to identify gaps, dependencies, risks, and opportunities.
• Strong and concise communication skills across business, technology, and stakeholder groups.
• Ability to build effective relationships with Product Owners, Product Managers, engineering teams, and business stakeholders.
• A customer-centric mindset with a strong focus on identifying business value and ensuring delivered solutions achieve the intended outcomes.

Airlines

Dubai

Desired Candidate Profile

AirlinesDubai