Senior Business Analyst – Airline Disruption & Welfare

Cinergie Digital; Dubai; Presencial; AED 320.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

End-of-service gratuity

Annual air tickets

Paid time off

Visa sponsorship

Descripción de la vacante

Cinergie Digital is seeking a Senior Business Analyst to lead requirements management for Disruption & Welfare Management solutions as part of 2024 IT initiatives in aviation. You will bridge business needs with technical delivery, coordinating with Airport Services, Reservations, NCC, and Finance to deliver passenger recovery workflows.

The role emphasizes end-to-end analysis, documenting user stories and technical specs, and ensuring compliance with passenger rights and service levels.

Formación

• Proven experience as a Business Analyst in aviation, disruption management (IROPS) and passenger welfare.
• Strong knowledge of Passenger Service Systems (PSS) and Departure Control Systems (DCS).
• Ability to map complex workflows for passenger recovery, including accommodation, transportation, and compensation.

Responsabilidades

• Lead end-to-end requirements gathering, documentation, and validation for disruption and welfare management solutions.
• Collaborate with Airport Services, Reservations, NCC, Finance to align requirements with operations.
• Translate business needs into user stories, process maps, and technical specifications for development teams.
• Monitor the lifecycle of requirements and ensure alignment with project goals throughout the SDLC.
• Serve as SME on disruption management and ensure compliance with passenger rights and SLAs.

Conocimientos

Disruption management

PSS familiarity

DCS familiarity

Stakeholder facilitation

Agile experience

Descripción del empleo

Cinergie Digital is seeking a Senior Business Analyst to lead requirements management for Disruption & Welfare Management solutions as part of 2024 IT initiatives in aviation. You will bridge business needs with technical delivery, coordinating with Airport Services, Reservations, NCC, and Finance to deliver passenger recovery workflows.

The role emphasizes end-to-end analysis, documenting user stories and technical specs, and ensuring compliance with passenger rights and service levels.