Senior Business Analyst-Airline Disruption and Passenger Welfare Management solutions

ConnexR Solutions Pvt Ltd; Dubai; On-site; AED 134,000 - 145,000; Full time

Job summary

flydubai is seeking a Senior Business Analyst to lead requirements for disruption and welfare management solutions at the airline. You will work with Airport Services, Reservations, NCC, CX, and Finance to define, document, and deliver capabilities that improve passenger recovery during disruptions.

The role requires 5–8 years in the airline domain, with strong experience in PSS and DCS, and the ability to communicate effectively across functions.

Qualifications

• Airline domain experience (5–8 years) is mandatory.
• Strong knowledge of PSS and DCS.
• Experience in designing or managing airline disruption management solutions.
• Excellent communication skills with minimal native-language influence.

Responsibilities

• Lead requirements gathering and documentation for disruption & welfare management solutions.
• Collaborate with cross-functional teams (Airport Services, Reservations, NCC, CX, Finance).
• Define and deliver capabilities supporting passenger handling during disruptions.
• Ensure compliance with airline industry standards and customer experience best practices.

Skills

Airline domain

Requirements gathering

Communication skills

Tools

Passenger Service Systems (PSS)

Departure Control Systems (DCS)

Job description

Senior Business Analyst-Airline Disruption and Passenger Welfare Management solutions

Dubai, United Arab Emirates | Posted on 09/11/2026

Senior Business Analyst – Airline Disruption & Passenger Welfare Management

Employment Type: Full-Time

Budget: 12k–13k AED per month (based on experience & interview feedback)

About the Role

We are seeking an experienced Senior Business Analyst to lead requirements management for Disruption & Welfare Management solutions at flydubai Airport IT. This role is critical in ensuring seamless passenger handling during flight disruptions, covering accommodation, transportation, meal vouchers, compensation, and customer communications.

You will collaborate closely with Airport Services, Reservations, NCC, Customer Experience, and Finance teams to define, document, and deliver solutions that enhance passenger recovery and welfare management.

Key Responsibilities

Lead requirements gathering and documentation for disruption & welfare management solutions.

Partner with cross-functional teams (Airport Services, Reservations, NCC, CX, Finance).

Define and deliver capabilities supporting passenger handling during disruptions.

Ensure compliance with airline industry standards and customer experience best practices.

Required Skills & Experience

Experience: 5–8 years (Airline domain mandatory).

Notice Period: Immediate to 30 days (or serving notice).

Strong knowledge of Passenger Service Systems (PSS) and Departure Control Systems (DCS).

Proven experience in designing, implementing, or managing airline disruption management solutions (passenger recovery, welfare management).

Excellent communication skills with minimal mother tongue influence.

Must have a valid passport and willingness to relocate to Dubai.