Senior Auto Service Manager - Multi-Brand Workshop Leader

Confidential Company; Abu Dhabi; Presencial; AED 300.000 - 540.000; Jornada completa

Descripción de la vacante

Confidential Company in Abu Dhabi is seeking an experienced Aftersales/Service Manager to oversee a high-volume, multi-brand automotive service workshop. You will direct day-to-day operations, servicing, maintenance, mechanical repairs, and diagnostics across European, German, Japanese, American and Korean vehicles.

Lead Service Advisors, Workshop Supervisors and Technicians; drive service revenue, profitability, customer retention and timely vehicle delivery.

Formación

• Diploma or Bachelor’s Degree in Automobile Engineering or a related field; minimum 8–12 years of automotive after-sales experience.
• Proven experience managing a multi-brand automotive service workshop in the UAE with strong technical knowledge of German, European, Japanese, American and Korean vehicles.
• Strong leadership, communication and problem-solving skills; UAE driving licence preferred.

Responsabilidades

• Oversee day-to-day operations of a multi-brand automotive service workshop.
• Manage servicing, maintenance, mechanical repairs, electrical diagnostics and workshop operations.
• Lead and supervise Service Advisors, Workshop Supervisors, Technicians, Diagnostic Specialists and Quality Controllers.
• Ensure efficient productivity, technician utilization, job allocation and timely vehicle delivery.
• Drive service revenue, profitability, customer retention and monthly targets.
• Monitor KPIs such as labour efficiency, productivity, service turnaround and customer satisfaction.
• Handle customer complaints, warranty issues and complex technical concerns.
• Ensure accurate repair estimates, job cards, invoicing and service documentation.
• Coordinate with spare parts and procurement to ensure parts availability.
• Implement quality control procedures and maintain high service standards.
• Develop strategies to increase customer footfall, bookings and after-sales revenue.
• Ensure compliance with workshop safety standards and company policies.

Descripción del empleo

Confidential Company in Abu Dhabi is seeking an experienced Aftersales/Service Manager to oversee a high-volume, multi-brand automotive service workshop. You will direct day-to-day operations, servicing, maintenance, mechanical repairs, and diagnostics across European, German, Japanese, American and Korean vehicles.

Lead Service Advisors, Workshop Supervisors and Technicians; drive service revenue, profitability, customer retention and timely vehicle delivery.