Senior Automotive Workshop & Service Manager (UAE)

Tiger Recruitment Ltd.; Dubai; On-site; AED 246,000 - 402,000; Full time

Job summary

Tiger Recruitment Ltd. in Dubai is seeking an experienced Workshop Manager / Senior Service Advisor to run day-to-day workshop operations for a premium European car service environment.

You will lead workflow, mentor technicians, and ensure the highest standards of service for an international client base. You will also manage quotes, review invoices, explain repairs to customers, and drive profitability while maintaining excellent communication and customer satisfaction.

Qualifications

• Several years' UAE experience in automotive aftersales or workshop management.
• Strong technical understanding of diagnostics and repairs.
• Experience leading technicians and support staff.
• Excellent English and strong customer communication skills.
• Commercially aware with a good understanding of workshop profitability.
• Calm, hands-on and able to manage multiple priorities.

Responsibilities

• Manage the daily workshop operation, workflow and technician allocation.
• Act as the main point of contact for customers from vehicle reception through to handover.
• Prepare and review quotations, estimates, job cards and invoices.
• Explain technical issues and repair recommendations clearly to customers.
• Keep customers updated on progress, costs and completion times.
• Lead and manage the workshop team, including staff planning and performance.
• Coordinate parts sourcing and purchasing.
• Monitor workshop costs, margins, invoicing and outstanding payments.
• Supervise the workshop's administrative/accounting function.
• Ensure vehicles are completed to a high standard before handover.
• Handle customer complaints professionally and find practical solutions.
• Identify opportunities for additional maintenance and repair work.
• Support improvements to workshop processes and overall business performance.

Skills

Workshop management

Customer service

Team leadership

Parts coordination

Financial oversight

Diagnostics understanding

Job description

Tiger Recruitment Ltd. in Dubai is seeking an experienced Workshop Manager / Senior Service Advisor to run day-to-day workshop operations for a premium European car service environment.

You will lead workflow, mentor technicians, and ensure the highest standards of service for an international client base. You will also manage quotes, review invoices, explain repairs to customers, and drive profitability while maintaining excellent communication and customer satisfaction.