Aftersales Director - Automotive Service Excellence

Al-Futtaim; Dubai; Vor Ort; AED 540.000 - 900.000; Vollzeit

Benefits dieser Stelle

Career progression

Healthcare benefits

Zusammenfassung

Al-Futtaim in Dubai, UAE, is seeking an experienced Aftersales Manager to lead our automotive aftersales operations. You will drive revenue, profitability, and customer satisfaction across multiple service centers, guiding a large team and collaborating with workshop, parts, HR, and finance to achieve ambitious targets.

The role requires a strong background in dealership aftersales, hands-on leadership, and a proven track record of improving service performance and customer experiences in a

Qualifikationen

• Bachelor's degree in Engineering, preferably Automotive, or Business Management.
• Minimum 10 years of overall experience within automotive dealerships.
• At least 5 years of automotive aftersales experience at managerial level.
• Proven leadership and team development experience.
• Strong commercial awareness and customer-focused mindset.

Aufgaben

• Lead overall aftersales operations and drive revenue, gross margin, and service metrics.
• Manage branch P&L, forecasting, cost control, and profitability.
• Optimize workshop capacity, productivity and resource utilization.
• Drive customer experience improvements through NPS and service quality.
• Ensure compliance with SOPs, HSSE requirements and regulations.
• Lead, coach and develop the aftersales team and succession planning.
• Collaborate with workshop, parts, HR, finance, marketing and stakeholders to improve branch performance.

Kenntnisse

Aftersales management

Leadership

P&L management

ERP systems

Stakeholder management

Customer experience

Ausbildung

Engineering degree

Business management degree

Tools

ERP systems

Jobbeschreibung

Al-Futtaim in Dubai, UAE, is seeking an experienced Aftersales Manager to lead our automotive aftersales operations. You will drive revenue, profitability, and customer satisfaction across multiple service centers, guiding a large team and collaborating with workshop, parts, HR, and finance to achieve ambitious targets.

The role requires a strong background in dealership aftersales, hands-on leadership, and a proven track record of improving service performance and customer experiences in a