Automotive Service Manager/After Sales Manager

Confidential Company; Abu Dhabi; On-site; AED 300,000 - 540,000; Full time

Job summary

Confidential Company in Abu Dhabi is seeking an experienced Aftersales/Service Manager to oversee a high-volume, multi-brand automotive service workshop. You will direct day-to-day operations, servicing, maintenance, mechanical repairs, and diagnostics across European, German, Japanese, American and Korean vehicles.

Lead Service Advisors, Workshop Supervisors and Technicians; drive service revenue, profitability, customer retention and timely vehicle delivery.

Qualifications

• Diploma or Bachelor’s Degree in Automobile Engineering or a related field; minimum 8–12 years of automotive after-sales experience.
• Proven experience managing a multi-brand automotive service workshop in the UAE with strong technical knowledge of German, European, Japanese, American and Korean vehicles.
• Strong leadership, communication and problem-solving skills; UAE driving licence preferred.

Responsibilities

• Oversee day-to-day operations of a multi-brand automotive service workshop.
• Manage servicing, maintenance, mechanical repairs, electrical diagnostics and workshop operations.
• Lead and supervise Service Advisors, Workshop Supervisors, Technicians, Diagnostic Specialists and Quality Controllers.
• Ensure efficient productivity, technician utilization, job allocation and timely vehicle delivery.
• Drive service revenue, profitability, customer retention and monthly targets.
• Monitor KPIs such as labour efficiency, productivity, service turnaround and customer satisfaction.
• Handle customer complaints, warranty issues and complex technical concerns.
• Ensure accurate repair estimates, job cards, invoicing and service documentation.
• Coordinate with spare parts and procurement to ensure parts availability.
• Implement quality control procedures and maintain high service standards.
• Develop strategies to increase customer footfall, bookings and after-sales revenue.
• Ensure compliance with workshop safety standards and company policies.

Job description

Responsibilities

• Oversee the complete day-to-day operations of a multi-brand automotive service workshop
• Manage servicing maintenance mechanical repairs electrical diagnostics and workshop operations for European German Japanese American and Korean vehicles
• Lead and supervise Service Advisors Workshop Supervisors Technicians Diagnostic Specialists and Quality Controllers
• Ensure efficient workshop productivity technician utilization job allocation and timely vehicle delivery
• Drive service revenue profitability customer retention and achievement of monthly workshop targets
• Monitor workshop KPIs including labour efficiency productivity service turnaround time customer satisfaction and repeat repairs
• Handle customer complaints escalations warranty-related issues and complex technical concerns
• Ensure accurate repair estimates job cards invoicing and service documentation
• Coordinate with spare parts and procurement teams to ensure timely availability of parts
• Implement quality control procedures and maintain high service standards
• Develop strategies to increase customer footfall service bookings and after-sales revenue
• Ensure compliance with workshop safety standards and company policies

Candidate Requirements

• Diploma or Bachelor s Degree in Automobile Engineering Mechanical Engineering or a related field Minimum 8 12 years of automotive after-sales experience strong Mandatory experience managing a multi-brand automotive service workshop in the UAE strong Strong technical knowledge of German European Japanese American and Korean vehicles
• Proven experience in workshop operations service management team leadership and revenue generation
• Strong understanding of workshop KPIs profitability labour productivity and customer satisfaction
• Excellent communication leadership and problem-solving skills UAE driving licence preferred
• Minimum 8–12 years of experience in automotive aftersales/service operations.At least 3–5 years in a Service Manager or Aftersales Manager role.UAE automotive industry experience preferred.Strong exposure to premium or luxury multi-brand automotive workshops.Experience managing large teams and handling service centre profitability.Strong technical understanding of automotive diagnostics, repairs, and maintenance.Knowledge of workshop management systems, DMS, and service KPIs.Excellent leadership, customer handling, and commercial management skills