Aftersales Service Leader: Boost Revenue & Satisfaction

Confidential Company; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Confidential Company in Abu Dhabi seeks an experienced Aftersales Service Manager to oversee the automotive service centre, ensuring customer satisfaction, workshop efficiency and profitability. You will lead service advisors, technicians and support staff, driving aftersales revenue and maintaining service quality.

The role requires strong leadership, a deep understanding of diagnostics and maintenance, and a track record of managing large teams in premium multi-brand workshops.

Qualifications

• 8–12 years in automotive aftersales/service operations.
• 3–5 years in a Service Manager or Aftersales Manager role.
• UAE automotive industry experience preferred.
• Strong exposure to premium or luxury multi-brand automotive workshops.
• Excellent leadership and commercial management skills.
• Knowledge of workshop management systems and KPIs.

Responsibilities

• Oversee daily service centre operations from reception to delivery to ensure efficiency.
• Develop strategies to achieve monthly and annual service revenue targets.
• Manage customer relationships and handle escalations to ensure satisfaction.
• Lead service advisors, workshop supervisors, technicians and support staff with KPI-driven performance.
• Ensure adherence to manufacturer specs and workshop quality standards.
• Coordinate with parts to ensure timely spare parts availability.
• Identify opportunities to upsell and increase bookings and retention.
• Prepare performance reports and forecasts for senior management.

Skills

Leadership

Customer handling

Commercial management

Team management

KPI tracking

DMS

Workshop management

Tools

DMS

Workshop software

Job description

Confidential Company in Abu Dhabi seeks an experienced Aftersales Service Manager to oversee the automotive service centre, ensuring customer satisfaction, workshop efficiency and profitability. You will lead service advisors, technicians and support staff, driving aftersales revenue and maintaining service quality.

The role requires strong leadership, a deep understanding of diagnostics and maintenance, and a track record of managing large teams in premium multi-brand workshops.