Workshop & Customer Service Manager- European Luxury Cars

Tiger Recruitment; Dubai; Presencial; AED 246.000 - 402.000; Jornada completa

Descripción de la vacante

Tiger Recruitment Ltd. in Dubai is seeking an experienced Workshop Manager / Senior Service Advisor to run day-to-day workshop operations for a premium European car service environment.

You will lead workflow, mentor technicians, and ensure the highest standards of service for an international client base. You will also manage quotes, review invoices, explain repairs to customers, and drive profitability while maintaining excellent communication and customer satisfaction.

Formación

• Several years' UAE experience in automotive aftersales or workshop management.
• Strong technical understanding of diagnostics and repairs.
• Experience leading technicians and support staff.
• Excellent English and strong customer communication skills.
• Commercially aware with a good understanding of workshop profitability.
• Calm, hands-on and able to manage multiple priorities.

Responsabilidades

• Manage the daily workshop operation, workflow and technician allocation.
• Act as the main point of contact for customers from vehicle reception through to handover.
• Prepare and review quotations, estimates, job cards and invoices.
• Explain technical issues and repair recommendations clearly to customers.
• Keep customers updated on progress, costs and completion times.
• Lead and manage the workshop team, including staff planning and performance.
• Coordinate parts sourcing and purchasing.
• Monitor workshop costs, margins, invoicing and outstanding payments.
• Supervise the workshop's administrative/accounting function.
• Ensure vehicles are completed to a high standard before handover.
• Handle customer complaints professionally and find practical solutions.
• Identify opportunities for additional maintenance and repair work.
• Support improvements to workshop processes and overall business performance.

Conocimientos

Workshop management

Customer service

Team leadership

Parts coordination

Financial oversight

Diagnostics understanding

Descripción del empleo

Must be based in the UAE. Must have technical knowledge of high end automotive.

Our client is looking for an experienced Workshop Manager / Senior Service Advisor to take ownership of the day-to-day workshop operation and deliver an exceptional level of service to a predominantly international and European customer base. This is a hands-on senior role combining workshop management, customer service, team leadership, parts coordination and financial oversight. The successful candidate will be comfortable running the workshop independently when the owner is away.

Key Responsibilities

• Manage the daily workshop operation, workflow and technician allocation.
• Act as the main point of contact for customers from vehicle reception through to handover.
• Prepare and review quotations, estimates, job cards and invoices.
• Explain technical issues and repair recommendations clearly to customers.
• Keep customers updated on progress, costs and completion times.
• Lead and manage the workshop team, including staff planning and performance.
• Coordinate parts sourcing and purchasing.
• Monitor workshop costs, margins, invoicing and outstanding payments.
• Supervise the workshop's administrative/accounting function.
• Ensure vehicles are completed to a high standard before handover.
• Handle customer complaints professionally and find practical solutions.
• Identify opportunities for additional maintenance and repair work.
• Support improvements to workshop processes and overall business performance.

Qualifications

• Several years' UAE experience in automotive aftersales, workshop management or senior service advisory.
• Strong technical understanding of diagnostics, repairs and workshop operations.
• Experience leading technicians and support staff.
• Excellent English and strong customer communication skills.
• Confident dealing with demanding, high-value and international customers.
• Commercially aware with a good understanding of workshop profitability.
• Highly organised, hands-on and able to manage multiple priorities.
• Calm, professional and solutions-focused.

Preferred

• Experience with premium European brands such as Mercedes-Benz, BMW, Porsche, Audi, Range Rover, Bentley or similar.
• Previous experience in a premium dealership or reputable independent European-car workshop is highly desirable.
• UAE driving licence preferred.

REF: FL V-215053