Senior Automotive Aftersales Workshop Lead

AlFuttaim; Dubai; On-site; AED 85,000 - 120,000; Full time

Job summary

Al-Futtaim is seeking a Workshop Supervisor in Dubai to lead the automotive aftersales workshop. You will supervise daily workshop operations, allocate workloads, monitor progress, and drive technician productivity and repair quality to ensure timely vehicle delivery.

The role requires a strong leadership presence, 5+ years in workshop management and deep knowledge of aftersales processes, with ERP and inventory systems proficiency. On-site work arrangement in Dubai.

Qualifications

• Diploma or Bachelor’s degree in Automobile Engineering, Mechanical Engineering or related discipline.
• Relevant automotive technical certifications.
• Minimum 10 years of experience in automobile dealerships.
• At least 5 years in workshop management.
• Strong knowledge of workshop operations and aftersales processes.
• Proven leadership and development of automotive technical teams.
• Experience managing technician productivity, workshop efficiency and repair quality.
• Understanding of workshop KPIs and operational reporting.
• Experience with ERP systems and workshop inventory management.
• Ability to manage operational challenges and drive continuous improvement.

Responsibilities

• Supervise daily automotive workshop operations and coordinate technical activities.
• Allocate workloads across technicians to meet schedules.
• Monitor repair and maintenance progress against plans.
• Drive technician productivity and workshop efficiency.
• Monitor KPIs and identify improvement opportunities.
• Address technical and operational challenges with corrective actions.
• Coordinate activities to ensure timely vehicle completion and delivery.
• Maintain high standards of repair quality and follow technical procedures.
• Support customer satisfaction through reliable service delivery.
• Lead, supervise and develop automotive technicians in daily duties.
• Provide coaching and on-the-job training and development plans.
• Monitor performance and guide productivity improvements.
• Encourage teamwork, accountability and effective communication.
• Oversee tools, equipment and consumables; manage inventory.
• Implement Kaizen and continuous improvement initiatives.
• Ensure safety, environmental and operational compliance.

Skills

Workshop management

Team leadership

Performance monitoring

ERP systems

Inventory management

Safety compliance

Education

Diploma or Bachelor’s degree in Automobile/Mechanical Engineering

Automotive certifications

Tools

ERP systems

MS Office

Job description

Al-Futtaim is seeking a Workshop Supervisor in Dubai to lead the automotive aftersales workshop. You will supervise daily workshop operations, allocate workloads, monitor progress, and drive technician productivity and repair quality to ensure timely vehicle delivery.

The role requires a strong leadership presence, 5+ years in workshop management and deep knowledge of aftersales processes, with ERP and inventory systems proficiency. On-site work arrangement in Dubai.