School Front Desk & Visitor Experience Lead

AL KHALEEJ INTERNATIONAL SCHOOL; Abu Dhabi; On-site; AED 36,000 - 60,000; Full time

Job summary

AL KHALEEJ INTERNATIONAL SCHOOL in Abu Dhabi is seeking a Receptionist to be the first point of contact for visitors and callers. You will provide information on location, admissions, tours, and school procedures, ensuring a high quality customer service experience.

You will answer phone inquiries, greet visitors, maintain a caller and visitor database, handle basic administration for the Front of House team, and support school activities while upholding school policies and codes of conduct.

Responsibilities

• Provide the full range of information within the category requested (location, curriculum, admission procedure - including the booking of tours, tour information, administration, structure etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provision for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
• Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing for lead generation.
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
• Attend staff meetings and serve on committees as required.

Job description

AL KHALEEJ INTERNATIONAL SCHOOL in Abu Dhabi is seeking a Receptionist to be the first point of contact for visitors and callers. You will provide information on location, admissions, tours, and school procedures, ensuring a high quality customer service experience.

You will answer phone inquiries, greet visitors, maintain a caller and visitor database, handle basic administration for the Front of House team, and support school activities while upholding school policies and codes of conduct.