Receptionist - School Front Office - Dubai, UAE

Gems Education UAE; Dubai; On-site; AED 44,640 - 66,960; Full time

Job summary

Gems Education UAE is seeking a Receptionist for their school front office in Dubai. This full-time role is key in delivering exceptional service and support, ensuring a welcoming experience for all visitors and handling inquiries effectively.

The ideal candidate will have experience in customer service, strong communication abilities, and a professional attitude. The position offers a stable work environment in the education sector, aiming to enhance satisfaction for parents and visitors alike.

Qualifications

• Minimum one year of experience in a receptionist or customer service-focused role.
• Professional appearance and a courteous, service-oriented attitude.
• Ability to manage high volumes of enquiries.

Responsibilities

• Welcome parents, visitors, staff, and students professionally.
• Handle incoming telephone calls, emails, and walk-in enquiries efficiently.
• Provide accurate information on school operations and admissions procedures.
• Maintain visitor records and ensure compliance with safety procedures.

Skills

Strong written and spoken communication skills

Interpersonal skills

Multitasking ability

Proficient computer skills

Advanced knowledge of Microsoft Office

Job description

Receptionist - School Front Office - Dubai, UAE

Position Overview

An excellent opportunity to join a school front office team as a Receptionist, playing a vital role in delivering a professional, welcoming, and efficient first impression for parents, visitors, staff, and students. This role is central to customer satisfaction, admissions support, and community engagement within a busy school environment.

Job Details: Country: UAE; City: Dubai; Industry: Education; Function: Customer Service / Front Office Operations; Salary: 4000-6000 AED per month (tax‑free); Gender: Any; Nationality: Any; Job type: Full‑time.

Role Summary

The Receptionist serves as the first point of contact for the school and is responsible for ensuring a consistently positive experience for all visitors and callers. The role supports admissions enquiries, visitor management, and front‑of‑house operations while maintaining high standards of professionalism, communication, and service delivery.

Key Responsibilities

• Welcome parents, visitors, staff, and students professionally and courteously, ensuring a positive first impression.
• Handle all incoming telephone calls, emails, and walk‑in enquiries efficiently and direct them to the appropriate school personnel.
• Provide accurate information on school location, curriculum, admissions procedures, tour bookings, and general school operations.
• Support the admissions function by responding to parent enquiries and assisting with the booking and coordination of school tours.
• Ensure visitors are registered, guided, and supported in line with school safeguarding and security procedures.
• Maintain a professional, calm, and helpful approach during peak enquiry periods.
• Maintain accurate caller and visitor records to track enquiry volumes and support marketing and lead generation reporting.
• Support basic administrative and front‑of‑house documentation as required.
• Keep front desk systems and records up to date and organised.
• Communicate clearly and effectively with a diverse school community.
• Demonstrate strong interpersonal skills when dealing with parents, visitors, and colleagues.
• Uphold the school's values, policies, and customer service standards at all times.

Ideal Profile

• Minimum one year of experience in a receptionist or customer service‑focused role.
• Strong written and spoken communication skills.
• Excellent interpersonal skills with the ability to work in a diverse, multicultural environment.
• Ability to multitask and manage high volumes of enquiries during busy periods.
• Proficient computer and secretarial skills.
• Advanced knowledge of Microsoft Office is an advantage.
• Professional appearance and a courteous, service‑oriented attitude.

Why Join

Stable full‑time role within a school environment. Opportunity to work in a customer‑facing position with clear impact on parent and visitor satisfaction. Supportive working environment within the education sector.

About the Organisation

The school is part of a professional education network committed to delivering high standards of service, safeguarding, and community engagement. The organisation is committed to safeguarding and promoting the welfare of all students and staff. A UK‑enhanced DBS or equivalent police check is a pre‑requisite for all appointments.