Receptionist - School Front Office

AlFuttaim; Dubai; On-site; AED 55,800 - 83,700; Full time

Job summary

Deira International School seeks a Receptionist - School Front Office in Dubai to warmly welcome visitors, manage front desk inquiries, and support daily school operations. You will handle calls, emails, and visitor records while upholding safeguarding and security standards to ensure a smooth school experience for families, students, and staff.

Ideal candidates will have prior front desk or customer service experience and demonstrate professionalism, calmness, and attention to detail in a busy

Qualifications

• Emirati candidate with genuine interest in working within a school community.
• Previous experience in reception, customer service, or front desk roles is preferred.
• Comfortable handling visitors and maintaining professional communication.

Responsibilities

• Welcome visitors, parents, students, staff, and guests in a warm, professional manner.
• Serve as first contact for front desk inquiries and school visits.
• Manage calls, emails, sign-ins, and visitor logs accurately and promptly.
• Support safeguarding by ensuring proper entry, identification, and security procedures.
• Direct people to correct departments and keep front office operations organized.

Skills

School reception

Front desk

Visitor management

Customer service

Safeguarding procedures

Health and safety

School administration

Confidentiality

Teamwork

Emiratization

Job description

Job Snapshot

• Role: Receptionist - School Front Office
• Location: Dubai, United Arab Emirates
• Industry: Primary-Secondary Education
• Function: Front Desk-Reception
• Experience: Customer service or front desk experience preferred
• Job Type: Full-time

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Primary-Secondary Education
• Function: Front Desk-Reception
• Salary: 5,000–7,500 AED (estimated; confirmation with employer).
• Gender: Any
• Candidate Nationality: Emirati
• Job Type: Full-time

Role Context

The Receptionist - School Front Office will be one of the first people visitors meet when entering Deira International School. This position helps shape the daily experience of parents, students, staff, and guests by keeping reception calm, welcoming, secure, and well coordinated. The role has direct impact on school communication, parent confidence, safeguarding compliance, visitor management, front‑of‑house efficiency, and the positive community culture of the school.

Key Responsibilities

• Welcome visitors, parents, students, staff, and external guests with a warm, professional, and helpful approach.
• Act as the first point of contact for front desk enquiries, school visits, parent questions, calls, and general reception support.
• Manage incoming phone calls, emails, sign‑ins, visitor records, and front desk communication in a timely and accurate manner.
• Support safeguarding procedures by ensuring all visitors follow school entry, identification, registration, and security requirements.
• Direct parents, visitors, and students to the correct department, staff member, meeting location, or school office.
• Communicate clearly with parents and staff to support smooth daily school operations.
• Maintain accurate reception records, visitor logs, enquiry details, and front office systems.
• Handle confidential information with discretion, professionalism, and respect for school policies.
• Work closely with the Front of House team to keep reception organized, responsive, and ready for daily school activity.
• Support school events, community activities, parent meetings, open days, and visitor arrangements when required.
• Help create a positive first impression that reflects the school's values, care, inclusion, and high service standards.
• Stay calm and organized during busy arrival times, dismissal periods, events, and high‑volume enquiry periods.
• Follow safeguarding, health and safety, visitor management, and school administration procedures at all times.
• Escalate concerns, urgent messages, or sensitive matters to the appropriate school team member promptly.
• Contribute to a respectful and supportive school environment where students, families, staff, and visitors feel valued.

Ideal Profile

• Emirati candidate with a genuine interest in working within a school community.
• Previous experience in reception, customer service, administration, school front office, hospitality, or visitor management is preferred.
• Warm, professional, approachable, and confident when dealing with people of different ages and backgrounds.
• Strong communication skills with the ability to speak clearly and support parents, students, staff, and visitors.
• Commitment to excellent customer service and positive first impressions.
• Calm, organized, and able to manage several front desk tasks in a busy school environment.
• Good attention to detail when handling visitor records, calls, emails, sign‑ins, and reception systems.
• Strong teamwork skills with the ability to support the Front of House team and wider school staff.
• Able to handle confidential information with maturity, discretion, and professionalism.
• Positive attitude with pride in being the first smile people see when they enter the school.
• Willingness to follow safeguarding, health and safety, and school policy requirements carefully.
• Comfortable supporting a diverse school community with students and families from many nationalities.

Skills Set

• School reception
• Front desk reception
• Visitor management
• Parent communication
• Student support
• Customer service
• Telephone handling
• Email handling
• Reception records
• Visitor sign‑in
• Safeguarding procedures
• Health and safety awareness
• School administration
• Front of House support
• Community event support
• Confidentiality
• Professional communication
• Teamwork
• Attention to detail
• Enquiry handling
• Calm under pressure
• Customer‑focused service
• Emiratization
• School policy compliance
• Reception system support

Why Join Us

This role offers an excellent opportunity for an Emirati candidate to join a respected school community in Dubai where the reception function is valued as an important part of the daily welcome. The position provides exposure to school operations, parent communication, safeguarding procedures, community events, and front‑of‑house service. It is well suited for someone who enjoys helping people, staying organized, and contributing to a positive environment for students, families, and staff.