Sales Support Coordinator (4 months contract)

Howden Middle East FZCO; Dubai Emirate; On-site; AED 67,000 - 134,000; Full time

Job summary

Howden Middle East in Dubai seeks an experienced Sales Support Coordinator for a 4-month contract. You will support AFM services across the Middle East, handling inquiries, generating proposals, and processing orders.

The role requires strong organization, CRM/ERP familiarity, and ability to coordinate with multiple units while meeting deadlines. UAE visa preference noted. Bachelor degree, 3-5 years experience, CAD/Incoterms knowledge, and MS Office proficiency.

Qualifications

• Bachelor’s degree in business management, engineering, technical, or related field.
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook, Access, Power BI.
• Familiar with ERP/CRM systems and Incoterms.

Responsibilities

• Register customer enquiries for Aftermarket sales and coordinate with units/suppliers.
• Prepare quotes in CRM per pricing policy and obtain necessary approvals.
• Engage with customers, units, sales managers, and engineering on inquiries.
• Follow up on opportunities and update CRM with accurate data.
• Review orders, process in ERP, and issue orders to manufacturing entities.
• Create and submit advance payment invoices and coordinate with Finance.
• Prepare AFM opportunity/order reports from CRM/ERP data.
• Maintain data electronically per company policy.
• Onboard customers and vendors per policy.
• Coordinate with customers and trade compliance for approvals with monitored countries.
• Provide support during SOX and financial audits.

Skills

Interpersonal skills

Relationship building

Customer service

Education

Bachelor's degree in business management or engineering

Tools

CAD

CRM systems

ERP (BC)

Power BI

Job description

Career Opportunities: Sales Support Coordinator (4 months contract) (39732)

Howden, a Chart Industries Company, is a global engineering business that provides industrial products that help multiple sectors improve their day-to-day processes. Howden’s core focus is providing quality solutions for air and gas handling, and it has over a century of experience doing so.

Howden Middle East, based in Dubai, is looking for an experienced Sales Support Coordinator for a 4-month contract. We are seeking an experienced and well-organized Sales Coordinator to support essential aftermarket (AFM) services for customers in the Middle East region. The successful candidate shall be responsible for handling AFM enquiries, generating proposals, and processing orders. Preference will be given to candidates with a valid UAE visa.

What Will You Do?

• Effectively manage Aftermarket sales by registering customer enquiries in the system, coordinating with various business units/suppliers.
• Prepare quotes in CRM in accordance with the internal pricing policy, and submit them to customers via email or portal after obtaining the necessary approvals
• Engaging with customers, business units, sales managers, and technical engineering to address both commercial and technical inquiries from the customer.
• Constant follow-up on opportunities with customers/agents and updating the CRM with accurate information.
• Review customer orders, process them in ERP, and issue the orders to the respective manufacturing entities after obtaining the necessary approvals.
• Create and submit advance payment invoices to customers, and coordinate with the Finance dept.
• Preparation of reports related to AFM opportunities and orders by collecting the data from CRM and ERP.
• Maintaining all data electronically in folders and email directories as per company policy.
• Customer and Vendor Onboarding after obtaining all required supporting documents as per company policy.
• Coordinating with customers and the Internal trade compliance team to secure the necessary approvals for conducting business transactions with customers located in monitored countries.
• Providing essential support during SOX and financial audits.

Your Experience Should Be...

• Bachelor’s degree in business management, engineering, technical, or related field.
• 3-5 years of relevant business background, including customer service and inside sales, preferably from the same industry.
• Ability to create and maintain strong relationships with customers, employees, and agents.
• Familiar with UAE VAT principles.
• Knowledge of CAD, letters of credit, and shipping Incoterms.
• High moral and ethical standards.
• Proficient in Microsoft Office Products – Word, Excel, PowerPoint, Outlook, Access, Power BI, etc.
• Familiar with Microsoft Business Central ERP and CRM (Sales Logix / Salesforce).
• Strong interpersonal skills – active listener, clear and concise communicator (both oral and written); proven collaboration skills.
• Ability to work in a dynamic environment covering multiple projects/proposals simultaneously and meet deadlines.

Our Benefits Package...

Howdenprovides a great benefits package in addition toan attractivesalary.It alsoprovidesthechanceto workin an exciting, fast-paced environmentfor aglobalengineeringcompany.