Sales Support Coordinator (4 months contract)

CHART COOLER SVC CO INC; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Howden Middle East, based in Dubai, is seeking an experienced Sales Support Coordinator for a 4-month contract to support aftermarket services in the Middle East region. You will handle AFM enquiries, generate proposals, and process orders in CRM/ERP, coordinating with multiple units and vendors.

The ideal candidate has a Bachelor's degree in business or engineering, 3–5 years in inside sales or customer service, UAE VAT knowledge, and proficiency with MS Office and CRM/ERP systems (Sales Logix

Qualifications

• Bachelor’s degree in business management, engineering, technical, or related field.
• 3–5 years of relevant business background, including customer service and inside sales.
• Familiar with UAE VAT principles.
• Knowledge of CAD, letters of credit, and shipping Incoterms.
• Proficient in Microsoft Office; familiar with MS Dynamics ERP and CRM (Sales Logix / Salesforce).

Responsibilities

• Register customer enquiries in the system and coordinate with units/suppliers.
• Prepare quotes in CRM per pricing policy and obtain approvals.
• Engage with customers, units, sales managers, and engineering for inquiries.
• Update CRM with opportunities and follow up with customers/agents.
• Process orders in ERP and issue orders to manufacturing entities.
• Create and submit advance invoices and coordinate with Finance.
• Prepare reports on AFM opportunities and orders from CRM/ERP.
• Maintain data electronically per policy.
• Onboard customers and vendors per policy.
• Coordinate with trade compliance for approvals in monitored countries.
• Support SOX and financial audits.

Skills

Customer service

Inside sales

Relationship management

Communication

Multitasking

Time management

Microsoft Office

CRM familiarity

Education

Bachelor's degree in business management/engineering/technical

Tools

CRM (Sales Logix / Salesforce)

ERP (MS Dynamics)

MS Office (Word/Excel/PowerPoint)

Job description

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Howden, a Chart Industries Company, is a global engineering business that provides industrial products that help multiple sectors improve their day-to-day processes. Howden’s core focus is providing quality solutions for air and gas handling, and it has over a century of experience doing so.

Howden Middle East, based in Dubai, is looking for an experienced Sales Support Coordinator for a 4-month contract. We are seeking an experienced and well-organized Sales Coordinator to support essential aftermarket (AFM) services for customers in the Middle East region. The successful candidate shall be responsible for handling AFM enquiries, generating proposals, and processing orders. Preference will be given to candidates with a valid UAE visa.

What Will You Do?

• Effectively manage Aftermarket sales by registering customer enquiries in the system, coordinating with various business units/suppliers.
• Prepare quotes in CRM in accordance with the internal pricing policy, and submit them to customers via email or portal after obtaining the necessary approvals
• Engaging with customers, business units, sales managers, and technical engineering to address both commercial and technical inquiries from the customer.
• Constant follow-up on opportunities with customers/agents and updating the CRM with accurate information.
• Review customer orders, process them in ERP, and issue the orders to the respective manufacturing entities after obtaining the necessary approvals.
• Create and submit advance payment invoices to customers, and coordinate with the Finance dept.
• Preparation of reports related to AFM opportunities and orders by collecting the data from CRM and ERP.
• Maintaining all data electronically in folders and email directories as per company policy.
• Customer and Vendor Onboarding after obtaining all required supporting documents as per company policy.
• Coordinating with customers and the Internal trade compliance team to secure the necessary approvals for conducting business transactions with customers located in monitored countries.
• Providing essential support during SOX and financial audits.

Your Experience Should Be...

• Bachelor’s degree in business management, engineering, technical, or related field.
• 3-5 years of relevant business background, including customer service and inside sales, preferably from the same industry.
• Ability to create and maintain strong relationships with customers, employees, and agents.
• Familiar with UAE VAT principles.
• Knowledge of CAD, letters of credit, and shipping Incoterms.
• High moral and ethical standards.
• Proficient in Microsoft Office Products – Word, Excel, PowerPoint, Outlook, Access, Power BI, etc.
• Familiar with Microsoft Business Central ERP and CRM (Sales Logix / Salesforce).
• Strong interpersonal skills – active listener, clear and concise communicator (both oral and written); proven collaboration skills.
• Ability to work in a dynamic environment covering multiple projects/proposals simultaneously and meet deadlines.

Our Benefits Package...

Howdenprovides a great benefits package in addition toan attractivesalary.It alsoprovidesthechanceto workin an exciting, fast-paced environmentfor aglobalengineeringcompany.

Chart Industries, Inc. is a leading independent global manufacturer of highly engineered equipment servicing multiple applications in the Energy and Industrial Gas markets. Our unique product portfolio is used in every phase of the liquid gas supply chain, including upfront engineering, service and repair.