Sales Coordinator

Brunel; Fujairah; On-site; AED 89,000 - 156,000; Full time

Job summary

Brunel on behalf of a leading oil and gas client in Fujairah is seeking a Sales Coordinator to maintain smooth operations across commercial, logistics and customer service from order confirmation to dispatch and documentation.

Responsibilities include ERP order processing, coordinating with purchasing, warehouse and finance, updating clients on order status, resolving discrepancies, and coordinating Third-Party Inspections to ensure compliance; plus generating reports and working with IT to

Qualifications

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 3–5 years of experience in Customer Service or Sales Coordination, preferably in building materials or related industries.
• Strong MS Office skills and hands-on ERP and logistics workflow experience.
• Excellent communication, problem-solving skills under pressure, and knowledge of export documentation, regulations, and HSE standards.

Responsibilities

• Verify, process, and manage incoming orders in the ERP system within tight timelines and prepare local and export documentation.
• Coordinate with purchase, warehouse, and finance to arrange delivery vehicles, dispatch samples, and meet daily shipping schedules.
• Serve as the main client contact for order statuses, tracking, and logistics inquiries while supporting daily sales workflows.
• Resolve pricing or dispatch discrepancies, issue debit/credit notes, and coordinate Third-Party Inspections to maintain compliance.
• Generate regular Sales Coordination reports and collaborate with IT to ensure smooth ERP order management.

Skills

Customer service

Sales coordination

Communication

Problem solving

Time management

Education

Bachelor's degree in Business Administration / Logistics / Supply Chain or related field

Tools

MS Office

ERP systems

Job description

We are reaching out about an exciting opportunity to join our client, a leading organization in the oil and gas sector, as a Sales Coordinator based in Fujairah. This permanent role is central to keeping their commercial, logistics, and customer operations running smoothly. You will be a key link between internal teams and customers, ensuring orders move efficiently from confirmation through to dispatch and documentation.

Key Responsibilities:

• Verify, process, and manage incoming orders (including high-priority bulk orders) in the ERP system within tight timelines. Execute accurate local and export documentation (Invoices, Packing Lists).
• Liaise with purchase, warehouse, and finance teams to arrange delivery vehicles, manage order/sample dispatches, and meet daily shipping schedules.
• Serve as a primary point of contact for clients on order statuses, tracking, and logistics inquiries while supporting daily sales workflows.
• Resolve pricing or dispatch discrepancies, issue debit/credit notes, and coordinate Third-Party Inspections (TPI) to maintain strict compliance.
• Generate regular Sales Coordination reports and collaborate with IT to ensure smooth ERP order management operations.

• Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum 3-5 years of experience in Customer Service or Sales Coordination (preferably within the Rockwool, insulation, or building materials manufacturing industry).
• Strong proficiency in MS Office (Excel, Word, Outlook) and extensive hands-on experience with ERP systems and logistics workflows.
• Exceptional communication, strong problem-solving skills under pressure, and solid knowledge of commercial documentation, export regulations, and HSE standards.
• Performance Expectations (Key Metrics).
• 100% ERP order entry accuracy and fast turnaround (within 24 hours).
• Zero-error rate in local and export commercial documentation.
• Swift resolution of claims and discrepancies within 48 hours.
• Seamless daily vehicle arrangement and TPI compliance.