Sales & Ops Analyst

Authority; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Forest Coffee seeks a hands-on Warehouse & Commercial Operations role in its Dubai facility. You will own end-to-end stock, coordinate shipments and samples, and work with the MENA Sales Manager to grow the region.

Responsibilities include invoicing, ledger management, and weekly ageing reports, while maintaining lot traceability, storage conditions, and interactions with brokers for Dubai Customs clearance.

Qualifications

• Experience with invoicing and accounting in QuickBooks.
• Strong knowledge of warehouse inventory control and cycle counts.
• Ability to coordinate inbound/outbound shipments and liaise with brokers.

Responsibilities

• Own end-to-end warehouse stock, including receiving, put-away, picking and dispatch.
• Invoicing, proformas, and credit notes; manage sales ledger and ageing reports.

Skills

Invoicing

Inventory management

Warehouse operations

Logistics coordination

Sales support

HubSpot

Tools

QuickBooks

HubSpot

Job description

Own the commercial and operational performance of Forest Coffee's Dubai warehouse.Drive warehouse-based sales, coordinate shipments and samples, manage inventory, and work closely with the MENA Sales Manager to grow the region.

Requirements

Invoicing and administrationIssue customer invoices, proformas and credit notes, and keep the sales ledger currentTrack receivables, chase overdue accounts, and send head office a weekly ageing reportBook supplier invoices, purchases and expenses in QuickBooksSupport the monthly close: bank reconciliation, petty cash, cost allocation by lotKeep contracts, price lists and customer files in orderWarehouse and inventory controlOwn physical stock end to end: receiving, put-away, picking, dispatchKeep lot-level traceability: origin, farm or mill, harvest, grade, weight, moistureRun weekly cycle counts and a full monthly count, reconcile physical against system, and investigate every varianceApply rotation so older lots move first and cup quality holdsManage storage conditions, pallet layout and the green and roast sample libraryCoordinate space, access and shared handling with the co-roasting partnerImport and export coordinationCoordinate inbound shipments from Colombia and outbound to the GCC and Asia, with the origin team and the freight forwardersPrepare and check shipping documents: commercial invoice, packing list, bill of lading, certificate of origin, phytosanitary certificate, ICO marksWork with the broker on Dubai Customs clearance, duty and food import requirementsTrack transit, flag delays early, keep the sales team current on ETAsReconcile landed cost per shipment (freight, duty, handling) against the original quoteSales and marketing supportHost cuppings at the Dubai table for roasters, buyers and walk-in visitorsPrepare and ship samples, log every request, follow up until there's an answerJoin the sales team on client visits across the UAE and the wider GCCKeep HubSpot current contacts, deals, sample requests, activity notesFollow up on quotes and reorders, and own a portfolio of smaller accountsSupport trade shows, roaster events and local activationsCarry an individual sales target, agreed when you join and reviewed each quarter with Operations and the UAE sales team