Commercial Assistant

\"BD SELECT\"; Dubai; On-site; AED 90,000 - 140,000; Full time

Job summary

BD SELECT in Dubai seeks a Sales Administrative Support specialist to manage orders, coordinate key accounts, and ensure timely deliveries across the Middle East. You will work with SAP/CRM systems, support promotions, and maintain accurate data.

Ideal candidates have 2–3+ years in sales coordination, strong Excel and ERP experience, and a customer-focused mindset. This office-based role emphasizes cross-functional collaboration and data-driven reporting.

Qualifications

• Bachelor's degree in Business, Commerce, Supply Chain or related field.
• 2–3+ years in sales coordination/order management; FMCG/food experience preferred.
• Advanced Excel; ERP/CRM experience (SAP a strong plus); Power BI advantageous.

Responsibilities

• Order management: receive/validate POs, enter orders in ERP/CRM, track status.
• Coordinate with warehouse/logistics and freight forwarders; prepare paperwork.
• Serve as primary contact for assigned accounts; support reviews and promotions.
• Monitor promotional budgets and reconcile month-end trade promotions/credits.
• Maintain customer master, sales trackers, and CRM; produce weekly/monthly reports.
• Coordinate with Finance, Quality, Regulatory, Supply Chain; escalate issues as needed.

Skills

Sales coordination

Customer focus

Communication skills

Data accuracy

Education

Bachelor's degree in Business, Commerce, Supply Chain or related

Tools

SAP

Excel

Power BI

Job description

Location — JAFZA, Dubai, UAE (Office-based)

Job purpose — Provide sales administrative support and key-account coordination for Middle East markets (primary: Iraq, Syria, Jordan; secondary: GCC). Ensure accurate order handling, timely deliveries, and clear cross‑functional communication. SAP knowledge is a plus.

Core responsibilities

• Order management: receive/validate POs, enter orders in ERP/CRM (SAP helpful), track status, prepare pro forma invoices and export paperwork, liaise with warehouse/logistics and freight forwarders.
• Key-account support: act as primary contact for assigned accounts, follow up on orders/quotations, support account reviews and promotions.
• Commercial controls: monitor promotional budgets, reconcile month‑end trade promotions and credits, track turnover by country.
• Reporting & data: maintain customer master, sales trackers and CRM; produce weekly/monthly reports (orders, shipments, revenue vs target, receivables).
• Cross-functional liaison: coordinate with Finance, Quality, Regulatory, Supply Chain and Head Office; escalate issues as needed.
• Process & compliance: recommend process improvements, ensure SOP and export compliance, support audits.

KPIs

• Order accuracy (target 98%)
• Report timeliness and accuracy
• Days Sales Outstanding (DSO) for assigned accounts
• Promotional budget variance

Requirements

• Education: Bachelors in Business, Commerce, Supply Chain or related.
• Experience: 2–3+ years in sales coordination/order management (FMCG/food preferred); regional experience in Middle East required.
• Systems: Advanced Excel; ERP/CRM experience required (SAP a strong plus); Power BI advantageous.
• Customer focus, attention to detail, clear communication, organisation, problem‑solving, teamwork.

Working relationships

• Internal: Sales, Operations, Warehouse, Logistics, Finance, Quality, Head Office.

Tools

• ERP/CRM (SAP preferred), Excel, Outlook, Power BI, document management systems.