Sales Coordinator - Aftersales & Supply Chain

Parker Connect; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Parker Connect in Dubai is seeking a Sales Admin/Support professional to backfill the Sales team with admin and operational tasks. The role emphasizes accuracy in quotations, order processing, customer coordination and timely documentation to sustain targets.

You will maintain customer relationships, monitor orders, and assist finance with receipts and credit control. Proficiency in MS Office and English communication, plus familiarity with service sales processes and CRM modules, is essential

Qualifications

• MS Office proficiency with emphasis on Excel and PowerPoint.
• Analytical mindset with engineering background or exposure.
• Excellent written and spoken English communication.

Responsibilities

• Support Sales team to achieve annual targets and objectives.
• Maintain professional relationships with customers and partners via timely communication and proactive support.
• Provide admin and operational support: quotations, order processing, customer coordination and documentation.
• Update pending orders and provide weekly status updates to Sales Director.
• Follow up on OD status, assist with credit control and accounting reconciliations.
• Analyze data to monitor sales trends and productivity improvements.
• Validate sales orders and send confirmations to customers.
• Check pricing and product availability; obtain required approvals for pricing and GP%.
• Assist collections, issue receipts, and coordinate with Accounts.
• Coordinate service modules data entry, tickets and status tracking with the Service Sales Team.

Skills

MS Office (Excel, Word, PowerPoint)

Engineering analytical skills

Excellent English communication

Tools

Sales Cloud

FSM

Accounting system

CRM

Job description

Well versed with MS office applications especially Excel, Word and Power Point

With Engineering analytic skills and product knowledge

Excellent in English written and verbal communication skills

Job Duties and Responsibilities

• Responsibility aligned under Business Modules - BM1, BM3(R3 Projects) & BM4 (UAE Service Sales).
• Key Responsibility: Support Sales team annual targets/ objectives
• Maintain healthy and professional relationships with customers/partners through timey communication & proactive support.
• Provide administrative and operational support to the sales team, ensuring timely quotation preparation, order processing., customer coordination & accurate documentation.
• Updating Pending order file on a timely basis & providing weekly updates to team & Sales Director on the status of orders in hand versus team projections.
• Timely Follow up & communicate with the customers/sales team/Line manager the OD status at the time of order processing, Extract customers' statement of accounts from the accounting system and assist to implement the credit control system in the company.
• Collecting, analyzing, evaluating and accounting the information in order to increase productivity of sales, to monitor the trends and assist in performance
• Validate sales orders in the system and send order confirmations to customers.
• Check and verify the pricing structure and availability of products – sales support and customers
• Secure Sales Director’s approval for order processing – product pricing/price increase applicability ensuring GP%, Customer Payment Analysis and Deviation Validation Sheet are in place
• Assist sales team to collect payments from customers, issue proper receipts and provide correct and timely information to the accounts department.
• Providing sales coordination, supply chain coordination, and invoicing support during colleagues' leave periods and on an as‑needed basis, as per task allocations, for UAE, Export Area I, and Export Area
• Manage and monitor Service Digital Modules (Sales Cloud and FSM), including data entry, ticket management, technical support, status tracking, and system updates; ensure all service agreements, maintenance plans, and tickets are accurately maintained and available for operations

Service Sales – Spare Parts & R3 jobs

• Check and verify the LPO from customer, pricing structure and availability of products at the time of quotation and order processing in order to ensure that the approval is obtained and prices are in line with set protocols.
• Create Purchase Order for local suppliers as per approved Purchase Requisition.
• Check availability of material and send order confirmations to customers.
• Create Order Confirmation and coordinate with the warehouse team for picking and packing as per the requirements of the destination country.
• Prepare all detailed shipping documents in line with the customs regulations (of both origin and destination countries).
• Arranging the collection or dispatch of local orders as per the appropriate incoterms in coordination with forwarders and ensure timely clearance and shipment delivery to the customer.
• Enter GRN and AP invoice in the accounting system upon receipt of supplier’s invoice, once the job is completed with signed service report.
• Communicate and update customers on the status of their orders at all times to ensure a smooth flow of information on orders/shipments.
• Enter sales Invoice once service report is signed and job is completed as per the daily update provided by Service department.
• Coordinate and update the pending order file based on received orders from sales support team.
• Maintain a complete record of communication and documentation in each job Preparation of Standard Annual Maintenance Contracts
• Costing sheet of the AMC Contract form is prepared and shared to SD along with the AMC Contacts to be signed & approval received.
• Receiving of signed & stamped Annual Maintenance Contact or Annual Maintenance Contact LPO from sales support team.
• Prepare Order Confirmation in the accounting system as per the Contract entry form provided by the Sales Support Team.
• Timely follow up with AMS team on status of scheduled PPMs & completion report
• Generate sales invoice once job is completed as per the scheduled PPM and upon receipts of signed service reports.
• Manage and monitor Service Digital Modules (Sales Cloud and FSM), including data entry, ticket management, technical support, status tracking, and system updates; ensure all service agreements, maintenance plans, and tickets are accurately maintained and available for operations by coordinating closely with the Service Sales Team; schedule and coordinate service technicians' assignments