Team Lead Sales Operations- UAE

Ingram Micro, Inc.; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

A global technology distributor in Dubai is seeking a Sales Operation Team Lead to enhance sales operations and ensure excellent customer service. The ideal candidate will have 6-8 years of Supply Chain experience, proven people management skills, and knowledge of SAP. Responsibilities include managing sales orders, coordinating logistics, and monitoring order statuses. This challenging role requires a proactive individual with excellent communication and organizational skills.

Qualifications

• 6‑8 years of experience in Supply Chain.
• Proven experience in managing people.
• Knowledge of the IT industry is a plus.
• Excellent communication, Excel, and time management skills, with a strong command of English.

Responsibilities

• Manage the Sales Order Packs by entering orders into the system.
• Process sales orders in One Shop and ensure accurate quotes.
• Coordinate with credit control on releases and handle related queries.
• Monitor the status of orders at all stages and update the sales team.
• Oversee order dispatching and full logistics coordination.

Skills

Excellent communication

Excel

Time management skills

Positive attitude

English communication

Time management

Tools

SAP

One Shop

Job description

As a Sales Operation Team Lead, you will play a critical role in our Sales Operations team, ensuring seamless order management and exceptional customer service. Your technical background and customer‑facing delivery experience will be key in supporting our mission to redefine distribution.

What You Will Do

• Manage Sales Order Packs: Enter orders on system, check and follow up with sales for missing data.
• Sales Order Entry: Process sales orders in One Shop and enter quotes accurately.
• Credit Control Coordination: Work with credit control on releases and support related queries.
• Order Status Monitoring: Track orders at all stages and inform sales of status and lead‑times.
• Logistics Coordination: Oversee order dispatching and full logistics coordination.

How You Can Get This Chance

• 6‑8 years in Supply Chain.
• Experience in managing people.
• Experience with SAP is preferred.
• Motivation and Attitude: Highly motivated with a positive attitude and excellent organizational skills.
• IT Knowledge: Some knowledge of the IT industry and the ability to learn technical information.
• Skills: Excellent communication, Excel, and time management skills, with a strong command of English.