Business Operations Manager

Rookie Ninja; Dubai; On-site; AED 300,000 - 500,000; Full time

Job summary

Rookie Ninja seeks an experienced Business Operations Manager to oversee and optimize day-to-day activities across sales, supply chain, finance, customer service, and admin functions. The role aims to drive operational efficiency and support strategic growth initiatives in a fast-paced UAE environment.

The ideal candidate will have 5–8+ years in senior executive support or business management, strong CRM and reporting capabilities, and a proven track record in cross-functional collaboration.

Qualifications

• CRM systems proficiency and adoption across departments.
• Experience designing and tracking KPIs for Sales, Product, and Operations.
• Strong stakeholder management and follow-up skills.
• Ability to synthesize data into actionable management insights and dashboards.
• Basic budgeting, forecasting, and accounting awareness.

Responsibilities

• Assist the GM in business planning, execution, and performance tracking.
• Prepare high-level management reports, dashboards, and data-driven insights.
• Design and track KPIs across Sales, Product, and Operations.
• Lead follow-ups on strategic targets and cross-departmental action items.
• Coordinate with leadership to ensure all teams meet business goals.
• Manage CRM accuracy and process improvements.
• Support budgeting, forecasting, and basic accounting analysis.
• Facilitate internal communication and represent the GM in key meetings.

Skills

CRM Systems

KPIs

Stakeholder Management

Data-driven Reporting

Budgeting Basics

Job description

We are seeking an experienced Business Operations Manager to oversee and optimize day-to-day business operations across sales, supply chain, finance, customer service, and administrative functions. The ideal candidate will drive operational efficiency, improve business processes, and support strategic initiatives that contribute to the company's growth and profitability.

What you'll do

• Assist the GM in business planning, execution, and performance tracking.
• Prepare high-level management reports, dashboards, and data-driven insights.
• Design and track KPIs across Sales, Product, and Operations.
• Lead follow-ups on strategic targets and cross-departmental action items.
• Coordinate with leadership to ensure all teams meet business goals.
• Manage CRM accuracy and process improvements.
• Support budgeting, forecasting, and basic accounting analysis.
• Facilitate internal communication and represent the GM in key meetings.

What we're looking for

• 5–8+ years in senior executive support or business management.
• Deep understanding of the UAE IT distribution ecosystem and KPI frameworks.
• Proficient in CRM systems and management reporting tools.
• Exceptional stakeholder management and follow-up skills.
• Valid UAE driving license and personal car.