Sales Executive - Certified Pre-Owned Vehicles

AlFuttaim; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Al-Futtaim Automotive in Dubai, United Arab Emirates is seeking a motivated Sales Executive for Certified Pre-Owned vehicles. You will drive monthly sales targets, guide customers through a structured purchasing journey, and maximize gross margins while promoting F&I products and accessory sales.

You will work closely with Showroom Managers, handle inquiries from multiple channels, and maintain accurate CRM records to achieve a minimum 25% lead conversion rate and ensure high customer

Qualifications

• Bachelor's degree or higher.
• 2 years of sales experience.
• Previous automotive sales experience preferred.
• Proficient in Excel and data management tools.

Responsibilities

• Achieve monthly Certified Pre-Owned vehicle sales targets.
• Guide customers through a structured sales journey and provide comprehensive offers.
• Drive Finance & Insurance product sales and upsell accessories.
• Manage enquiries from telephone, website and walk-in customers and maintain CRM records.

Skills

Sales negotiation

Customer engagement

Lead management

Communication

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Sales Executive - Certified Pre-Owned Vehicles Job Snapshot - Role: Sales Executive - Certified Pre-Owned Vehicles - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Sales-Retail - Experience: 2 years of sales experience, preferably in the automotive industry - Job Type: Full Time - Work Arrangement: On-site

Al-Futtaim Automotive is seeking a motivated and customer-focused Sales Executive to support Certified Pre-Owned vehicle sales in Dubai, United Arab Emirates. The Sales Executive will be responsible for achieving monthly vehicle sales targets while maintaining strong retained gross margins and maximizing revenue opportunities through Finance and Insurance (F&I) products, vehicle trade-ins and Dealer Installed Options (DIO) accessories. The position requires a commercially focused approach to customer engagement, effective sales negotiation and the ability to guide customers through a structured purchasing journey. The successful candidate will work closely with Showroom Managers to provide comprehensive purchase offers and maintain high customer satisfaction standards. The role also involves managing enquiries from telephone, website and walk-in customers, maintaining accurate records in the C4C customer management system and achieving a minimum lead conversion rate of 25%.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Automotive
• Function: Sales-Retail
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

• Certified Pre-Owned Vehicle Sales - Achieve assigned monthly sales targets for Certified Pre-Owned vehicles.
• Guide customers through a structured sales journey, ensuring they receive a comprehensive purchase offer.
• Understand customer requirements and recommend appropriate vehicle purchasing options.
• Apply effective sales techniques to convert enquiries into completed transactions.
• Maximize retained gross margins on vehicle sales to support branch profitability.
• Maintain a commercial focus while delivering a professional customer experience.
• Develop and implement action plans to achieve individual sales objectives.
• Finance and Insurance Product Sales - Achieve monthly Finance and Insurance (F&I) product sales targets.
• Explain available vehicle financing and insurance options to customers.
• Identify suitable opportunities to promote relevant financial products.
• Use effective negotiation and upselling techniques to increase F&I product uptake.
• Support branch revenue objectives through appropriate product recommendations.
• Maintain clear communication when discussing purchasing and financial options.
• Trade-In and Accessories Sales - Achieve assigned vehicle trade-in sales targets.
• Identify customer requirements relating to vehicle trade-ins.
• Promote relevant Dealer Installed Options (DIO) accessories.
• Work toward established accessory sales targets.
• Explain the benefits of appropriate additional products to customers.
• Contribute to overall sales revenue through effective trade-in and accessory sales activities.
• Customer Engagement and Showroom Coordination - Build positive relationships with customers throughout the vehicle purchasing process.
• Understand customer preferences and provide relevant product information.
• Refer customers to Showroom Managers to support the required 100% second-facing engagement.
• Coordinate with showroom management to improve sales opportunities and customer satisfaction.
• Maintain professional communication throughout the customer journey.
• Support positive Net Promoter Score (NPS) and Customer Service Value (CSV) results.
• Contribute to customer loyalty through attentive service and effective follow-up.
• Lead Management and Sales Conversion - Manage sales enquiries received through telephone, website and walk-in channels.
• Respond to prospective customers promptly and professionally.
• Follow up on sales opportunities to improve conversion performance.
• Achieve a minimum 25% conversion rate from telephone, web and walk-in enquiries.
• Maintain effective communication with prospective customers throughout the sales process.
• Develop practical action plans to improve lead management and sales performance.
• Support efficient conversion of qualified enquiries into vehicle sales.
• Customer Relationship Management and C4C - Capture customer information accurately in the C4C system.
• Maintain complete and reliable customer records for sales tracking and follow-up.
• Record relevant customer requirements and enquiry details.
• Update customer information to support ongoing communication.
• Use available customer data to manage sales opportunities effectively.
• Maintain attention to detail when entering and reviewing customer information.
• Support efficient customer relationship management through accurate data handling.
• Sales Meetings and Professional Development - Attend and actively participate in sales meetings.
• Complete relevant training sessions to strengthen sales capabilities.
• Improve knowledge of Certified Pre-Owned vehicle products and purchasing options.
• Develop negotiation, upselling and customer engagement skills.
• Apply learning from training activities to daily sales responsibilities.
• Take responsibility for continuous personal and professional development.
• Work collaboratively with colleagues to support individual and branch sales objectives.

Required Qualifications and Experience

• Education - Bachelor 's degree or higher.
• Professional Experience - 2 years of sales experience.
• Previous experience in the automotive industry is preferred.
• Experience engaging with customers and handling sales enquiries.
• Ability to negotiate effectively and influence customer purchasing decisions.
• Understanding of sales targets and customer relationship management.
• Language Requirements - Proficiency in written and spoken English.
• Arabic language skills are preferable.
• Technical Skills - Proficiency in Microsoft Excel.
• Ability to work with customer data management tools.
• Capability to maintain accurate sales and customer information.
• Ability to use customer relationship management systems for tracking and follow-up.
• Required Skills and Competencies - Strong sales negotiation and influencing skills.
• Effective upselling and additional product sales capabilities.
• Excellent written and verbal communication abilities.
• Customer-focused approach to vehicle sales.
• Strong interpersonal and relationship-building skills.
• Ability to understand customer requirements and recommend suitable purchasing options.
• Effective lead management and follow-up skills.
• Ability to develop and execute strategic sales action plans.
• Strong organizational and multitasking abilities.
• Commercial awareness and focus on sales profitability.
• Attention to detail when maintaining customer records.
• Ability to collaborate effectively with Showroom Managers and sales colleagues.
• Confidence in discussing vehicle purchasing and financial product options.
• Motivation to achieve individual and branch sales targets.
• Commitment to professional development and continuous improvement.

Key Performance Expectations

• Vehicle Sales and Profitability - Achieve monthly Certified Pre-Owned vehicle unit sales targets.
• Maximize retained gross margins to support branch profitability.
• Guide customers through a structured sales journey.
• Additional Product Sales - Achieve monthly Finance and Insurance product sales targets.
• Meet assigned vehicle trade-in targets.
• Achieve Dealer Installed Options accessories sales objectives.
• Identify relevant opportunities to promote additional products.
• Lead Conversion and Customer Experience - Achieve a minimum 25% conversion rate from telephone, website and walk-in enquiries.
• Support 100% second-facing engagement through referrals to Showroom Managers.
• Maintain accurate customer records in C4C.
• Contribute to positive NPS and CSV performance.
• Professional Development - Participate actively in sales meetings and training activities.
• Strengthen product knowledge, negotiation skills and customer engagement capabilities.
• Apply learning and development outcomes to improve sales performance.

Candidate Profile

The ideal candidate is a confident and results-oriented sales professional who enjoys working directly with customers and achieving commercial objectives. You should be comfortable managing vehicle sales enquiries, negotiating purchase options and promoting relevant Finance and Insurance products, trade-ins and accessories. Strong communication skills, a proactive approach to lead management and the ability to maintain accurate customer information will be important for success. The position is suited to someone who can balance sales performance with customer satisfaction while working collaboratively with showroom management and colleagues.

About Al-Futtaim Automotive

Al-Futtaim Automotive is part of Al-Futtaim Group and operates across automotive sales, servicing and related mobility activities. Its Certified Pre-Owned vehicle sales operations support customers seeking pre-owned vehicles and associated purchasing options. Sales Executives contribute to the business by achieving sales targets, supporting branch profitability and maintaining professional customer relationships throughout the purchasing journey.

About Al-Futtaim Group

Established in the 1930s and headquartered in Dubai, Al-Futtaim is a diversified privately held regional business with operations across more than 20 countries. The Group employs more than 40,000 people and represents over 200 international brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Its business activities span automotive, financial services, real estate, retail and healthcare. Al-Futtaim focuses on digital innovation, sustainable growth and strategic partnerships to create long-term value for customers, communities and business partners.