Sales Executive - Automotive Showroom

AlFuttaim; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Al-Futtaim Automotive is seeking a Sales Executive for its Dubai showroom. The role focuses on achieving monthly vehicle sales targets and maximizing margins while promoting Finance and Insurance products.

You will guide customers through the sales journey and collaborate with showroom staff to optimize branch performance. The ideal candidate has at least 2 years of sales experience, preferably in automotive, with strong negotiation and data-management skills and excellent English communication.

Qualifications

• Bachelor's degree is required.
• Minimum 2 years of sales experience with automotive background desirable.
• Excellent English communication is mandatory.
• Ability to negotiate effectively and influence purchasing decisions.

Responsibilities

• Achieve monthly vehicle unit sales targets.
• Guide customers through a structured sales journey and present comprehensive offers.
• Explain financing and insurance options and upsell relevant products.
• Manage leads from telephone, website and walk-in enquiries; maintain timely follow-up.
• Maintain accurate customer information in Fastrack and CRM systems.
• Collaborate with Showroom Managers and staff to meet branch objectives.

Skills

Negotiation skills

Lead management

Customer service

English communication

Upselling

Education

Bachelor's degree

Tools

Excel

Fastrack (CRM)

Job description

Sales Executive - Automotive Showroom Job Snapshot - Role: Sales Executive - Location: Dubai, United Arab Emirates - Industry: Automotive - Function: Sales-Retail - Experience: Minimum 2 years of sales experience; automotive sales experience is desirable - Job Type: Full Time - Work Arrangement: On-site

Al-Futtaim Automotive is seeking a motivated and results-driven Sales Executive to support showroom sales operations in Dubai, United Arab Emirates. The role focuses on achieving monthly vehicle sales targets, maximizing retained gross margins and increasing revenue through Finance and Insurance (F&I) products, vehicle trade-ins and Dealer Installed Options (DIO) accessories. The Sales Executive will guide customers through a structured sales journey, understand their requirements and present comprehensive vehicle purchase offers. The position requires strong negotiation skills, effective lead management and close collaboration with Branch Managers and showroom personnel. Customer satisfaction is a key priority. The successful candidate will maintain high service standards, support positive Net Promoter Score (NPS) and Customer Service Value (CSV) results, and ensure accurate customer information is recorded in Fastrack for follow-up and ongoing engagement. The role also requires continuous development of product knowledge, awareness of brand and competitor campaigns, and active participation in sales meetings and training activities. Extended working hours may be required to achieve business targets.

Job Details - Country: United Arab Emirates - City: Dubai - Industry: Automotive - Function: Sales-Retail - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

What You Will Do

Vehicle Sales and Revenue Performance

• Achieve assigned monthly vehicle unit sales targets.
• Guide customers through a structured sales journey, ensuring they receive a comprehensive purchase offer.
• Understand customer requirements and recommend suitable vehicle options.
• Apply effective negotiation techniques to support successful sales transactions.
• Maximize retained gross margins on vehicle sales to maintain branch profitability.
• Develop and execute action plans to achieve individual sales objectives.
• Coordinate with showroom colleagues and management to support overall branch sales performance.
• Maintain a commercially focused approach while delivering a positive customer experience.

Finance and Insurance Product Sales

• Achieve monthly Finance and Insurance (F&I) product sales targets.
• Explain available financing and insurance options to customers.
• Identify opportunities to introduce relevant F&I products during the sales process.
• Improve knowledge of customer buying options to support informed purchasing decisions.
• Use appropriate upselling techniques to increase product uptake.
• Support branch revenue objectives through effective presentation of financial products.

Trade-In and Accessories Sales

• Work toward assigned vehicle trade-in sales targets.
• Identify customer requirements relating to vehicle trade-ins.
• Promote relevant Dealer Installed Options (DIO) accessories.
• Achieve established accessories sales objectives.
• Present additional products that provide value to customers.
• Coordinate with relevant showroom personnel to support trade-in and accessory sales opportunities.
• Contribute to overall sales profitability through appropriate additional product recommendations.

Lead Management and Sales Conversion

• Manage sales leads received through telephone, website and walk-in enquiries.
• Respond to prospective customers professionally and efficiently.
• Follow up on customer enquiries to improve sales opportunities.
• Work toward achieving a 25% conversion rate from telephone, web and walk-in leads.
• Understand customer preferences and provide relevant vehicle and purchasing information.
• Maintain consistent communication throughout the sales process.
• Develop practical action plans to improve lead conversion and sales performance.
• Support effective customer engagement from initial enquiry through purchase completion.

Customer Relationship Management

• Build positive relationships with customers throughout the vehicle purchasing journey.
• Maintain high standards of customer service and professional communication.
• Understand customer expectations and address relevant questions promptly.
• Provide clear information about vehicle purchase options and related products.
• Maintain customer satisfaction through attentive service and effective follow-up.
• Support customer loyalty by delivering a consistent and professional sales experience.
• Contribute to positive NPS and CSV performance.
• Coordinate with relevant colleagues to resolve customer concerns when necessary.

Showroom Management Coordination

• Refer customers to Showroom Managers at appropriate stages of the sales process.
• Support effective second-facing engagement to improve sales opportunities and customer experience.
• Work collaboratively with Branch Managers and showroom personnel to achieve branch objectives.
• Communicate customer requirements and sales opportunities clearly to relevant team members.
• Support coordinated sales activities that contribute to revenue growth.
• Maintain effective internal communication throughout the customer journey.

Customer Data and Fastrack Management

• Record customer information accurately in Fastrack.
• Maintain complete and reliable customer records to support sales activities.
• Capture relevant enquiry details and customer requirements.
• Update customer information to support efficient referencing and follow-up.
• Use available customer records to manage ongoing sales opportunities.
• Maintain attention to accuracy and completeness when entering customer information.
• Support effective pre-sale and after-sale customer communication through reliable data management.

Product Knowledge and Market Awareness

• Maintain current knowledge of vehicle products and available purchasing options.
• Stay informed about active brand promotions and sales campaigns.
• Monitor relevant competitor campaigns and market activities.
• Understand how current offers may influence customer purchasing decisions.
• Develop financial knowledge relating to vehicle financing and buying options.
• Apply product and market knowledge during customer consultations.
• Communicate relevant vehicle and product information clearly and accurately.

Sales Meetings and Professional Development

• Attend and actively participate in daily, weekly and monthly sales meetings.
• Complete mandatory and recommended training programs.
• Maintain updated knowledge of sales systems, vehicle products and internal procedures.
• Develop negotiation, upselling and customer engagement capabilities.
• Participate in learning activities relating to available financial products.
• Apply training outcomes to improve sales performance and customer satisfaction.
• Take responsibility for continuous personal and professional development.

What Qualifies You for the Role

Education

• Bachelor 's degree is required.

Professional Experience

• Minimum 2 years of sales experience.
• Previous experience in the automotive industry is desirable.
• Experience communicating directly with customers and handling sales enquiries.
• Ability to negotiate effectively and influence customer purchasing decisions.
• Understanding of sales targets, customer engagement and revenue generation.

Language and Technical Requirements

• Written and spoken English is mandatory.
• Arabic language skills are preferable.
• Understanding and experience with Microsoft Office applications.
• Proficiency in Microsoft Excel.
• Ability to maintain accurate customer information in sales systems.

Required Skills and Competencies

• Exceptional verbal and written communication skills.
• Strong sales negotiation and influencing abilities.
• Effective upselling skills and ability to create value through additional products.
• Customer-focused approach to sales and relationship management.
• Ability to develop and execute sales action plans.
• Commercial awareness and focus on gross margin performance.
• Ability to work toward vehicle, F&I, trade-in and accessory sales targets.
• Effective interpersonal and relationship-building skills.
• Ability to collaborate with Branch Managers and showroom colleagues.
• Strong organizational and multitasking capabilities.
• Attention to detail when recording customer information.
• Ability to adapt sales priorities and customer requirements.
• Motivation to achieve individual and branch sales objectives.
• Commitment to continuous learning and professional development.

Key Performance Objectives

Vehicle Sales

• Achieve monthly vehicle unit sales targets.
• Maximize retained gross margins to support branch profitability.
• Deliver a structured and comprehensive customer sales journey.

Finance, Insurance and Additional Products

• Achieve assigned monthly F&I sales targets.
• Meet trade-in sales objectives.
• Achieve Dealer Installed Options accessories sales targets.
• Identify appropriate opportunities to promote additional products.

Lead Conversion and Customer Experience

• Work toward a 25% conversion rate from telephone, website and walk-in enquiries.
• Support effective referrals and second-facing engagement with Showroom Managers.
• Maintain accurate customer records in Fastrack.
• Contribute to positive NPS and CSV results.

Sales Development

• Participate actively in sales meetings and training.
• Maintain awareness of current brand campaigns and competitor activities.
• Strengthen product knowledge, financial awareness and negotiation capabilities.

Candidate Profile

Al-Futtaim Automotive is looking for a confident and commercially motivated Sales Executive who enjoys working with customers and achieving challenging sales objectives. The successful candidate will demonstrate strong negotiation skills, the ability to influence purchasing decisions and a proactive approach to managing sales opportunities. The position requires someone who can explain vehicle purchasing options clearly, promote relevant financial and accessory products, and maintain effective relationships with customers and showroom colleagues. Candidates should be comfortable working toward monthly sales targets, managing multiple enquiries and adapting their working hours when required to support business performance. A customer-focused attitude, strong English communication skills and willingness to develop product and financial knowledge will be important for success.

About Al-Futtaim Automotive

Al-Futtaim Automotive is part of Al-Futtaim Group and operates across vehicle sales, aftersales services and related mobility activities. Its showroom operations support customers throughout the vehicle purchasing process, including vehicle selection, financing options and additional automotive products. Sales Executives contribute to the business by delivering professional customer service, achieving commercial objectives and maintaining effective collaboration across showroom teams.

About Al-Futtaim Group

Established in the 1930s and headquartered in Dubai, Al-Futtaim is a diversified privately held regional business operating across more than 20 countries. The Group employs more than 40,000 people and represents over 200 international brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Its business activities span automotive, financial services, real estate, retail and healthcare. Al-Futtaim focuses on digital innovation, artificial intelligence, sustainable growth and strategic partnerships to create long-term value for customers, communities and business partners.