Sales Development Representative - CRM

Skatch; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

Skatch is seeking a driven B2B SDR to drive outbound outreach in the UAE and Saudi Arabia. You will research businesses, identify decision-makers across sales, marketing, and customer service, and generate opportunities through cold calling, LinkedIn, and email in English and Arabic.

You will qualify prospects, book meetings, maintain CRM records, and share clear discovery notes with the sales team. The role emphasizes messaging-based sales, multi-channel workflows, and a strong pipeline.

Responsibilities

• Research businesses in the UAE and Saudi Arabia that generate leads or serve customers through messaging channels.
• Identify decision-makers across sales, marketing, customer service, operations, and business ownership.
• Generate opportunities through cold calling, LinkedIn, and email outreach in English and Arabic.
• Explore challenges such as missed inquiries, slow responses, inconsistent follow-ups, and conversations spread across multiple channels.
• Explain the value of a unified inbox, contact management, messaging campaigns, and AI-assisted customer engagement.
• Qualify prospects based on their communication channels, inquiry volume, team structure, current tools, and buying timeline.
• Book 20 qualified meetings per month and follow up to support attendance.
• Maintain accurate CRM records and share clear discovery notes with the sales team.
• Proven B2B SDR or outbound sales experience, preferably selling CRM, SaaS, marketing automation, WhatsApp Business solutions, or customer engagement platforms.
• Fluent spoken and written English and Arabic.
• Experience prospecting into the UAE or Saudi market.
• Understanding of messaging-based sales, lead management, customer service workflows, and automation.
• Ability to connect software features to sales and customer experience outcomes.
• Strong cold-calling, objection-handling, research, and follow-up skills.
• Experience managing an outbound pipeline using CRM systems.
• Availability for a full-time schedule aligned with UAE and Saudi business hours.

Job description

Responsibilities

• Research businesses in the UAE and Saudi Arabia that generate leads or serve customers through messaging channels.
• Identify decision-makers across sales, marketing, customer service, operations, and business ownership.
• Generate opportunities through cold calling, LinkedIn, and email outreach in English and Arabic.
• Explore challenges such as missed inquiries, slow responses, inconsistent follow-ups, and conversations spread across multiple channels.
• Explain the value of a unified inbox, contact management, messaging campaigns, and AI-assisted customer engagement.
• Qualify prospects based on their communication channels, inquiry volume, team structure, current tools, and buying timeline.
• Book 20 qualified meetings per month and follow up to support attendance.
• Maintain accurate CRM records and share clear discovery notes with the sales team.
• Proven B2B SDR or outbound sales experience, preferably selling CRM, SaaS, marketing automation, WhatsApp Business solutions, or customer engagement platforms.
• Fluent spoken and written English and Arabic.
• Experience prospecting into the UAE or Saudi market.
• Understanding of messaging-based sales, lead management, customer service workflows, and automation.
• Ability to connect software features to sales and customer experience outcomes.
• Strong cold-calling, objection-handling, research, and follow-up skills.
• Experience managing an outbound pipeline using CRM systems.
• Availability for a full-time schedule aligned with UAE and Saudi business hours.