Hybrid in Dubai, United Arab Emirates · Permanent · 3+ years of experience
Dubai-based technology and business services company. Design and implement customized CRM systems and AI-powered automation for businesses across the GCC. Our clients don't get an off-the-shelf product. They get a system built around how their sales, operations, and customer teams actually work.
Responsibilities
- Pipeline generation. Identify and prospect SMEs and mid-market companies in the UAE and GCC through LinkedIn, cold outreach, referrals, events, and industry networks.
- Discovery and needs analysis. Run discovery calls to map the client's current processes, tools, and bottlenecks, and qualify their budget, authority, need, and timeline.
- Solution selling. Translate business problems into CRM use cases, for example "leads lost in WhatsApp" becoming automated lead capture and follow-up. Work with the technical team on scoping.
- Proposals and demos. Prepare tailored proposals, pricing, and product demonstrations. Present to C-level and department heads.
- Negotiation and closing. Handle objections, negotiate commercial terms, and close contracts that meet margin targets.
- Pipeline management. Keep all activity, deals, and forecasts accurate in our own CRM, and report weekly on pipeline, conversion, and forecast.
- Account growth. Hand clients over smoothly to delivery, and identify upsell opportunities such as additional modules, automation, integrations, and support retainers.
- Market feedback. Share client and competitor insights to shape packaging, pricing, and positioning.
Requirements
- 3+ years of B2B sales experience, preferably in SaaS, CRM, ERP, IT services, or digital transformation.
- Proven track record of meeting or exceeding revenue targets (be ready to share numbers).
- Experience selling consultative, customized solutions rather than transactional products.
- Confident presenting to business owners and senior decision-makers.
- Working understanding of CRM concepts: pipelines, lead management, automation, integrations.
- Excellent spoken and written English.
- Experience in the UAE or GCC market, with an understanding of local business culture.
- Arabic, Russian, or Hindi/Urdu language skills.
- Existing network among real estate, hospitality, education, or professional services.
- Familiarity with platforms such as Zoho, HubSpot, Salesforce, Bitrix24, or Odoo.
- Valid UAE driving license.