Sales Coordinator

Ecocoast Contracting LLC; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Ecocoast Contracting LLC in the United Arab Emirates seeks an experienced Sales Support and Tender Coordinator to streamline CRM workflows, oversee lead delegation, and coordinate project activities for live jobs. The role requires meticulous organization, strong communication, and the ability to manage priorities in a fast-paced environment.

You will support tender preparation, pre-qualifications, and technical submittals while maintaining high client satisfaction and contributing to commercial

Qualifications

• Hands-on experience in administrative or sales support roles.
• Experience preparing tenders, pre-qualifications, and technical submittals.
• Familiarity with vendor registration and supplier documentation processes.
• Strong written and verbal communication skills.
• Proficiency with CRM/ERP systems and MS Office.

Responsibilities

• Manage the CRM system.
• Oversee lead delegation and ensure process compliance across the sales team.
• Coordinate full-cycle project scheduling, logistics, and client communications for live projects.
• Support tender preparation, pre-qualifications, and technical submittals.
• Maintain client-focused approach to optimise customer experience and create commercial opportunities.
• Collaborate with cross-functional international teams to meet targets.

Skills

CRM/ERP systems

MS Office / Excel

Detail oriented

Time management

Communication

Tools

Pipedrive

Job description

KEY RESPONSIBILITIES

• Manage the CRM system
• oversee lead delegation and ensure strict process compliance across the sales team
• Execute full-cycle project coordination which includes scheduling, logistics management and handling client communications for live projects
• Provide vital administrative support for tender preparation, pre-qualifications and technical submittals
• Act as a detail-oriented team player who prioritizes multitasking, efficiency and speeding up work processes under pressure
• Maintain a highly client-focused approach to optimize the overall customer experience and create valuable commercial opportunities

KEY PERFORMANCE INDICATORS

• Client Response Time - Fast turnaround on inquiries and client communications
• CRM Process Compliance - 100% data integrity and updated deal stages in CRM
• On-Time Tender Submissions - Zero missed submission deadlines for tenders and PQs

WHY JOIN ECOCOAST

Be part of a fast-growing international company with a strong reputation in a specialist high-impact industry. Join a business that is evolving from product supply to integrated solutions and services. Operate in a high-trust, high-autonomy environment where you can make a real impact. Play a key role in shaping and accelerating our growth: we help protect the environment and safeguard critical infrastructure.

QUALIFICATIONS AND EXPERIENCE

• 5+ years of hands-on experience in administrative, sales support, or tendering roles, working alongside cross-functional international teams.
• Previous experience working in a contracting or industrial products industry preparing complex tenders and technical submittals.
• Must have hands-on knowledge of prequalification (PQ), vendor registration, and supplier documentation processes.
• Strong knowledge of commercial offers, quotations, and commercial documentation.
• High proficiency in the MS Office suite, particularly Microsoft Excel, paired with solid written and verbal communication skills.
• Experience with CRM/ERP systems, preferably Pipedrive or similar platform.
• Experience in order processing, sales reporting, and pipeline management.
• Expected to achieve targets related to timely client response rates, precise Pipedrive process compliance, and on-time tender submissions.
• Required to meet critical delivery schedules while maintaining excellent customer satisfaction metrics, such as the Net Promoter Score.

KEY COMPETENCIES

• Excellent attention to detail, strong time management, and the ability to multitask, prioritize, and work effectively under pressure.
• A highly collaborative approach that focuses on collective results, consistently doing what is best for the team and the company.
• A proactive and resourceful working style with a high sense of urgency, constantly seeking to improve work processes to deliver faster results.
• A strong belief in delivering excellent service by listening to customers, understanding their needs, and optimizing the client s experience to create commercial opportunities.
• Solid written and verbal communication skills necessary for engaging with external stakeholders and internal teams.
• Deep knowledge of product applications to make design recommendations, alongside high-level proficiency in the MS Office suite, Microsoft Excel, and CRM/ERP software.