Sales Coordinator

Ecocoast; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Ecocoast is seeking a Sales Coordinator to be the primary operational and client service anchor for the sales team in Dubai. You will manage CRM, coordinate live project submittals, and support tender preparation while maintaining high standards of customer satisfaction.

The role requires handling complex tenders, PQs, and commercial documentation in a fast-paced, international environment. Ideal candidates have 5+ years in administrative or sales support roles, strong MS Excel and CRM skills,

Qualifications

• 5+ years in administrative, sales support or tendering roles with international teams.
• Experience in contracting or industrial products tendering and submittals.
• Hands-on knowledge of PQ, vendor registration and supplier documentation processes.
• Strong handling of offers, quotations and commercial documentation.
• High proficiency in MS Office, especially Excel; good written and verbal skills.
• Experience with CRM/ERP systems, preferably Pipedrive.
• Experience in order processing, sales reporting and pipeline management.
• Must meet targets for timely responses, CRM compliance and on-time submissions.

Responsibilities

• Manage CRM system, oversee lead delegation and ensure process compliance.
• Coordinate full-cycle projects, including scheduling, logistics, and client communications.
• Provide administrative support for tenders, pre-qualifications and submittals.
• Multitask efficiently, speed up processes, and maintain high accuracy under pressure.
• Focus on client-centric service to optimize experience and create opportunities.

Skills

CRM experience

Tendering

Contracting

MS Excel

Vendor registration

Quotations

Communication skills

Order processing

Pipeline management

Tools

Pipedrive

ERP software

Job description

ABOUT US

Ecocoast is a global leader in marine protection solutions, providing innovative and sustainable products and services across environmental, safety, and security sectors. Our mission is to protect and enhance marine environments worldwide through cutting-edge technologies, sustainable practices, and exceptional service.

We are seeking an experienced and proactive Sales Coordinator to serve as the primary operational and client service anchor for the Ecocoast sales team. The core mission of this role is to deliver exceptional client coordination, manage essential sales administration, and ensure the seamless execution of daily sales operations to achieve ultimate customer delight. By driving workflow efficiency, managing CRM accuracy, and coordinating live project submittals, the coordinator directly supports business expansion across regional and international markets while representing the highest standards of the Ecocoast brand.

Ecocoast offers an ambitious environment focused on continual learning, professional growth, and competitive compensation. As a pioneer in marine protection solutions, we foster a culture where innovation, process improvements, and new ideas are always welcomed.

KEY RESPONSIBILITIES

• Manage the CRM system, oversee lead delegation, and ensure strict process compliance across the sales team.
• Execute full-cycle project coordination, which includes scheduling, logistics management, and handling client communications for live projects.
• Provide vital administrative support for tender preparation, pre-qualifications, and technical submittals.
• Act as a detail-oriented team player who prioritizes multitasking, efficiency, and speeding up work processes under pressure.
• Maintain a highly client-focused approach to optimize the overall customer experience and create valuable commercial opportunities.

QUALIFICATIONS AND EXPERIENCE

• 5+ years of hands-on experience in administrative, sales support, or tendering roles, working alongside cross-functional international teams.
• Previous experience working in a contracting or industrial products industry preparing complex tenders and technical submittals.
• Must have hands‑on knowledge of prequalification (PQ), vendor registration, and supplier documentation processes.
• Strong knowledge of commercial offers, quotations, and commercial documentation.
• High proficiency in the MS Office suite, particularly Microsoft Excel, paired with solid written and verbal communication skills.
• Experience with CRM/ERP systems, preferably Pipedrive or similar platform.
• Experience in order processing, sales reporting, and pipeline management.
• Expected to achieve targets related to timely client response rates, precise Pipedrive process compliance, and on‑time tender submissions.
• Required to meet critical delivery schedules while maintaining excellent customer satisfaction metrics, such as the Net Promoter Score.

KEY COMPETENCIES

• Excellent attention to detail, strong time management, and the ability to multitask, prioritize, and work effectively under pressure.
• A highly collaborative approach that focuses on collective results, consistently doing what is best for the team and the company.
• A proactive and resourceful working style with a high sense of urgency, constantly seeking to improve work processes to deliver faster results.
• A strong belief in delivering excellent service by listening to customers, understanding their needs, and optimizing the client’s experience to create commercial opportunities.
• Solid written and verbal communication skills necessary for engaging with external stakeholders and internal teams.
• Deep knowledge of product applications to make design recommendations, alongside high-level proficiency in the MS Office suite, Microsoft Excel, and CRM/ERP software

KEY PERFORMANCE INDICATORS

• Client Response Time: Fast turnaround on inquiries and client communications.
• CRM Process Compliance: 100% data integrity and updated deal stages in CRM.
• On‑Time Tender Submissions: Zero missed submission deadlines for tenders and PQs.

WHY JOIN ECOCOAST

• Be part of a fast-growing, international company with a strong reputation in a specialist, high-impact industry
• Join a business that is evolving from product supply to integrated solutions and services
• Operate in a high-trust, high-autonomy environment where you can make a real impact
• Play a key role in shaping and accelerating our growth, we help protect the environment and safeguard critical infrastructure