Sales Associate - Fashion Retail

Majid Al Futtaim; Dubai; On-site; AED 56,000 - 78,000; Full time

Job summary

Majid Al Futtaim Lifestyle is seeking a Sales Associate in Dubai, UAE for a customer-facing retail role focused on sales performance, product guidance, and high-quality service. You will work on the shop floor, help customers select merchandise, pursue targets, and support upselling and cross-selling while maintaining store standards.

The position emphasizes customer engagement, product knowledge, and collaboration within a retail team to enhance overall store performance.

Qualifications

• High School Certificate.
• 1-2 years of industry experience.
• Good communication skills.
• Excellent customer service skills.
• Ability to understand customer requirements and recommend suitable products.
• Ability to work toward established sales targets.
• Confidence in using product knowledge to support upselling and cross-selling.
• Ability to contribute effectively within a customer-focused retail team.

Responsibilities

• Engage customers professionally and understand their individual shopping requirements.
• Deliver customer service in line with Majid Al Futtaim guidelines.
• Provide relevant product information and recommendations based on customer needs.
• Address customer concerns promptly and professionally.
• Escalate unresolved concerns to the Store Manager when necessary.
• Maintain a customer-focused approach throughout every interaction.
• Use advanced selling techniques to support customer decisions and encourage repeat business.
• Work toward assigned sales targets and identify opportunities to improve performance.
• Support upselling and cross-selling and contribute to store sales.
• Assist with daily in-store tasks and maintain store standards.

Skills

Good communication skills

Excellent customer service

Understand customer requirements

Sales targets

Upselling and cross-selling

Team-oriented retail

Education

High School Certificate

Job description

Sales Associate - Fashion Retail Job Snapshot Role: Sales Associate - Fashion Retail Location: Dubai, UAE Industry: Retail Function: Sales-Retail Experience: 1-2 years of industry experience Job Type: Full Time

Job Type: Full Time Position Overview Majid Al Futtaim Lifestyle is hiring a Sales Associate in Dubai, UAE for a customer-facing Retail opportunity focused on sales performance, product guidance, and high-quality service. The role requires an understanding of customer needs and the ability to turn product knowledge into relevant recommendations while maintaining Majid Al Futtaim service standards. Working directly on the shop floor, the Sales Associate will help customers select merchandise, pursue assigned sales targets, support upselling and cross-selling opportunities, and contribute to the presentation and day-to-day readiness of the store.

Job Details

Country: UAE City: Dubai Industry: Retail Function: Sales-Retail Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

Customer Service and Selling

• Engage customers professionally and understand their individual shopping requirements.
• Deliver customer service in line with Majid Al Futtaim guidelines.
• Provide relevant product information and recommendations based on customer needs.
• Address customer concerns promptly and professionally.
• Escalate unresolved concerns to the Store Manager when necessary.
• Maintain a customer-focused approach throughout every interaction.
• Use advanced selling techniques to support customer decisions and encourage repeat business.

Sales Performance

• Work consistently toward assigned sales targets.
• Identify appropriate opportunities to improve sales performance.
• Use strong product knowledge to support informed purchasing decisions.
• Recognize opportunities for upselling and cross-selling.
• Support high-value transactions by recommending merchandise that meets customer requirements.
• Contribute to overall store sales through active customer engagement.

Product Availability and Store Support

• Recommend and select suitable merchandise for customers.
• Help customers locate or obtain products from other Majid Al Futtaim fashion brands and stores when an item is unavailable in the current store.
• Support merchandise replenishment and product availability.
• Assist with daily in-store tasks when required.
• Maintain cleanliness, tidiness, and required store standards.
• Coordinate with colleagues to maintain an efficient shopping environment.

Stock Protection and Security

• Comply with store security policies and applicable regulations.
• Follow established procedures designed to minimize stock loss.
• Maintain awareness of merchandise and potential security concerns while serving customers.
• Escalate relevant stock or security issues through appropriate store channels.

Requirements

• High School Certificate.
• 1-2 years of industry experience.
• Good communication skills.
• Excellent customer service skills.
• Ability to understand customer requirements and recommend suitable products.
• Ability to work toward established sales targets.
• Confidence in using product knowledge to support upselling and cross-selling.
• Ability to contribute effectively within a customer-focused retail team.

Career Environment

Career Environment The position provides practical exposure to fashion retail sales, customer engagement, product selling, and day-to-day store operations. Employees work within Majid Al Futtaim 's customer-focused environment and alongside colleagues guided by the company 's Leadership Model.

About Majid Al Futtaim

Majid Al Futtaim operates shopping malls, retail, communities, and entertainment businesses across the Middle East, North Africa, and Central Asia. The group has operations in 18 countries and employs more than 43,000 people. Its portfolio includes Mall of the Emirates, Carrefour, All Saints, LEGO, City Centre, Abercrombie and Fitch, and VOX Cinemas.