Senior Sales Associate - Fashion Retail

Majid Al Futtaim; Dubai; On-site; AED 50,000 - 73,000; Full time

Job summary

Majid Al Futtaim Lifestyle in Dubai, United Arab Emirates, seeks a Senior Sales Associate for its fashion retail team. The role focuses on delivering exceptional customer service, meeting sales targets, maintaining store standards, and guiding customers to suitable products with strong product knowledge.

Ideal candidates have 1-2 years of experience, good communication, and a high school certificate. This is an on-site, full-time position in a retail environment that emphasizes customer

Qualifications

• High School Certificate is required.
• 1-2 years of relevant industry experience.
• Good communication skills are essential.
• Excellent customer service skills are expected.

Responsibilities

• Deliver excellent customer service in line with Majid Al Futtaim Lifestyle guidelines.
• Understand customer needs and provide appropriate product recommendations.
• Create a welcoming shopping environment with professional interactions.
• Address inquiries and concerns promptly while maintaining a positive service approach.
• Maintain store presentation, stock and merchandising standards.
• Support daily in-store activities and collaboration with store colleagues.

Skills

Customer service

Upselling & cross-selling

Product knowledge

Communication skills

Teamwork

Education

High School Certificate

Job description

Senior Sales Associate - Fashion Retail Job Snapshot - Role: Senior Sales Associate - Location: Dubai, United Arab Emirates - Industry: Retail - Function: Sales-Retail - Experience: 1-2 years - Job Type: Full Time - Work Arrangement: On-site Position Overview Majid Al Futtaim Lifestyle is seeking a customer-focused Senior Sales Associate to join its retail operations team in Dubai, United Arab Emirates. The role involves delivering exceptional customer service, achieving sales targets, maintaining store standards, and helping customers find products that suit their preferences and requirements. As a Senior Sales Associate, you will use your product knowledge and selling skills to create positive shopping experiences, identify sales opportunities, and build lasting customer relationships. You will also support daily store activities, assist with merchandise availability, and ensure that customer interactions reflect Majid Al Futtaim 's service guidelines.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Retail
• Function: Sales-Retail
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

Customer Service and Engagement

• Deliver excellent customer service in accordance with Majid Al Futtaim 's established guidelines and service standards.
• Understand individual customer needs and preferences to provide appropriate assistance and product recommendations.
• Create a welcoming shopping environment through attentive, professional, and helpful customer interactions.
• Address customer inquiries and concerns promptly while maintaining a positive approach to service.
• Escalate unresolved customer concerns to the Store Manager when necessary to support timely resolution.
• Maintain a customer-first approach throughout the shopping experience.

Sales Performance and Product Knowledge

• Achieve assigned sales targets and identify opportunities to exceed established performance objectives.
• Apply advanced selling techniques to understand customer requirements and support purchasing decisions.
• Maintain thorough product knowledge to explain merchandise features and assist customers with product selection.
• Identify suitable upselling and cross-selling opportunities based on customer interests and needs.
• Encourage higher-value transactions through relevant product recommendations and effective customer engagement.
• Build positive customer relationships that encourage repeat purchases and continued engagement with the brand.

Merchandise Assistance and Product Availability

• Recommend and select merchandise according to customer preferences and requirements.
• Assist customers in locating suitable products within the store.
• Help customers find or obtain merchandise from other Majid Al Futtaim fashion brands and stores when requested products are unavailable.
• Use product knowledge to suggest appropriate alternatives based on customer needs.
• Support merchandise replenishment to maintain product availability and organized store displays.

Store Operations and Presentation

• Maintain store cleanliness, tidiness, and presentation in accordance with established operational standards.
• Support daily in-store activities, including merchandise organization and stock replenishment.
• Ensure customer-facing areas remain organized and suitable for a positive shopping experience.
• Follow store security policies and regulations to help minimize stock loss.
• Maintain awareness of store procedures while performing assigned operational responsibilities.
• Work collaboratively with store colleagues to support smooth daily retail operations.

Customer Relationship Development

• Build customer confidence through professional communication and knowledgeable product assistance.
• Use effective selling and interpersonal skills to support customer satisfaction.
• Maintain positive relationships with customers by providing consistent and reliable service.
• Recognize opportunities to improve the customer experience through attentive assistance and suitable merchandise recommendations.
• Support repeat business by ensuring customers receive helpful service throughout their store visits.

Qualifications and Experience

• High School Certificate.
• 1-2 years of relevant industry experience.
• Good communication skills.
• Excellent customer service skills.

Skills and Competencies

• Strong customer service orientation with the ability to understand and respond to customer needs.
• Effective sales techniques, including upselling and cross-selling.
• Good product knowledge and the ability to recommend suitable merchandise.
• Clear verbal communication and interpersonal skills.
• Ability to handle customer concerns professionally and uppercase issues when appropriate.
• Sales-focused approach with a commitment to achieving assigned targets.
• Attention to store presentation, cleanliness, and merchandise organization.
• Understanding of store security procedures and stock loss prevention.
• Ability to support multiple store activities while maintaining customer service standards.
• Teamwork and a professional approach to daily retail responsibilities.

About the Role at Majid Al Futtaim Lifestyle

The Senior Sales Associate contributes directly to the customer experience and sales performance of Majid Al Futtaim Lifestyle 's retail operations. Through knowledgeable product recommendations, professional customer engagement, and consistent attention to store standards, the role supports the delivery of the service experience expected across Majid Al Futtaim fashion brands and stores.

About Majid Al Futtaim

Majid Al Futtaim Lifestyle is part of Majid Al Futtaim 's retail business portfolio. The Senior Sales Associate role supports the company 's customer service and retail operations objectives by helping customers select merchandise, maintaining store standards, and contributing to sales performance. Majid Al Futtaim 's customer-focused approach emphasizes delivering positive shopping experiences through professional service, product knowledge, and attention to customer needs.