Sales Associate - Fashion and Lifestyle Retail

Majid Al Futtaim; Abu Dhabi; Vor Ort; AED 45.000 - 73.000; Vollzeit

Zusammenfassung

Majid Al Futtaim Lifestyle is seeking a Sales Associate to support its retail operations in Abu Dhabi, United Arab Emirates. The role focuses on delivering excellent customer service, meeting sales targets, maintaining store standards, and helping customers select products that meet their needs.

The successful candidate will have 1-2 years of relevant industry experience, good communication skills, and a strong commitment to customer satisfaction. This is an on-site, full-time position.

Qualifikationen

• High School Certificate.
• 1-2 years of relevant industry experience.
• Good communication and excellent customer service skills.
• Ability to understand customer needs and recommend suitable products.

Aufgaben

• Deliver excellent customer service in accordance with Majid Al Futtaim guidelines and brand standards.
• Assist customers in locating products and upsell where appropriate.
• Maintain store standards and merchandise presentation.
• Achieve sales targets and participate in stock/restock activities.

Kenntnisse

Customer service

Communication skills

Upselling

Product knowledge

Customer engagement

Ausbildung

High School Certificate

Jobbeschreibung

Sales Associate - Fashion and Lifestyle Retail Job Snapshot - Role: Sales Associate - Location: Abu Dhabi, United Arab Emirates - Industry: Retail - Function: Sales-Retail - Experience: 1-2 years - Job Type: Full Time - Work Arrangement: On-site

Majid Al Futtaim Lifestyle is seeking a Sales Associate to support its retail operations in Abu Dhabi, United Arab Emirates. The position focuses on delivering excellent customer service, achieving sales targets, maintaining store standards, and helping customers select products that meet their needs. The Sales Associate will represent the brand through professional customer interactions, strong product knowledge, and effective selling techniques. The role involves identifying opportunities to increase sales through upselling and cross-selling while building positive customer relationships that encourage repeat visits. The successful candidate will have 1-2 years of relevant industry experience, good communication skills, and a strong commitment to customer satisfaction.

Job Details

Country: United Arab Emirates

City: Abu Dhabi

Industry: Retail

Function: Sales-Retail

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full Time

Work Arrangement: On-site

Key Responsibilities

Customer Service and Experience

• Deliver excellent customer service in accordance with Majid Al Futtaim guidelines and brand standards.
• Understand individual customer needs and provide personalized assistance throughout the shopping experience.
• Maintain a professional, welcoming, and customer-focused approach during all interactions.
• Respond promptly and professionally to customer questions, concerns, and requests.
• Escalate customer concerns to the Store Manager when additional assistance is required.
• Support exceptional customer experiences through attentive service and appropriate product recommendations.
• Maintain customer satisfaction as a priority throughout daily store activities.

Sales Performance and Target Achievement

• Work toward achieving assigned individual sales targets.
• Identify creative and customer-focused opportunities to exceed sales objectives.
• Apply effective selling techniques to support purchasing decisions.
• Use product knowledge to recommend suitable merchandise based on customer preferences.
• Identify relevant upselling and cross-selling opportunities.
• Encourage higher-value transactions through appropriate product recommendations.
• Contribute to store sales performance while maintaining high customer service standards.

Product Knowledge and Merchandise Assistance

• Develop and maintain thorough knowledge of available products and merchandise.
• Explain product features and suitability to help customers make informed purchasing decisions.
• Recommend and select merchandise based on individual customer requirements.
• Assist customers in locating products within the store.
• Suggest suitable alternatives when requested merchandise is unavailable.
• Help customers locate or obtain products through other Majid Al Futtaim fashion brands and stores when necessary.
• Share relevant product information to improve the customer shopping experience.

Customer Relationship Development

• Build positive relationships with customers through consistent and professional service.
• Understand customer preferences to provide relevant merchandise recommendations.
• Use effective communication and selling skills to encourage repeat business.
• Maintain a helpful and attentive approach during customer interactions.
• Support long-term customer relationships by delivering reliable service.
• Represent Majid Al Futtaim Lifestyle professionally and consistently.

Store Presentation and Daily Operations

• Maintain store standards in accordance with company guidelines.
• Support daily in-store activities, including cleanliness, tidiness, and merchandise replenishment.
• Keep product displays and customer-facing areas organized and presentable.
• Assist with maintaining appropriate merchandise availability on the sales floor.
• Follow established store procedures during routine operational activities.
• Coordinate with colleagues to maintain an efficient and welcoming shopping environment.
• Contribute to the consistent presentation of the store and its merchandise.

Store Security and Stock Loss Prevention

• Follow all applicable company store security policies and regulations.
• Handle merchandise responsibly to help minimize stock loss.
• Remain attentive to stock-related concerns during daily store activities.
• Support established procedures for protecting merchandise and store assets.
• Report relevant security or inventory concerns to store management.
• Maintain compliance with operational and security requirements.

Qualifications and Experience

• High School Certificate.
• 1-2 years of relevant industry experience.
• Good communication skills.
• Excellent customer service skills.
• Ability to understand customer needs and recommend suitable products.
• Ability to support sales targets through effective customer engagement.
• Willingness to develop and maintain product knowledge.
• Ability to follow company procedures and store standards.
• Customer-focused attitude and professional interpersonal skills.

Skills and Competencies

• Retail Sales - Customer engagement and assistance.
• Sales target achievement.
• Upselling and cross‑selling.
• Product recommendations.
• Customer needs assessment.
• Effective selling techniques.
• High-value transaction support.
• Customer Service - Customer relationship management.
• Customer concern