Sales Assistant - Customer Experience

AlFuttaim; Abu Dhabi; On-site; AED 40,000 - 68,000; Full time

Job summary

Al-Futtaim Retail is seeking a Sales Assistant in Abu Dhabi to drive store sales and provide an energetic, welcoming customer experience. You will assist customers, support fitting rooms, operate cash wrap, and maintain store presentation while using retail software and customer databases.

The role requires 1–2 years of retail experience, ability to lift, and strong interpersonal skills. On-site work in Abu Dhabi with a focus on accurate service and teamwork.

Qualifications

• High School Degree.
• 1–2 years of retail sales experience.
• Proficiency with AutoCAD, SketchUp, Illustrator, or Photoshop.
• Good verbal communication skills.
• Ability to perform some heavy lifting and stand for long hours.

Responsibilities

• Greet customers and drive sales through product assistance and engagement.
• Assist in fitting rooms and support cash wrap operations.
• Maintain store presentation, cleanliness and housekeeping.
• Use retail systems and customer databases for daily activities.
• Identify add-on opportunities and communicate effectively with customers.

Skills

Retail customer service

Customer engagement

Retail sales

Product communication

Add-on selling

Fitting room service

Cash wrap support

Customer database systems

Sales management software

Store organization

Visual presentation

Interpersonal communication

Education

High School Degree

Tools

AutoCAD

SketchUp

Illustrator

Photoshop

Job description

Sales Assistant - Customer Experience Job Snapshot Role: Sales Assistant Location: Abu Dhabi, UAE Industry: Retail Function: Sales-Retail Experience: 1-2 years of retail sales experience Job Type: Full Time Work Arrangement: On-site Position Overview Al-Futtaim Retail is hiring a Sales Assistant in Abu Dhabi, UAE within the Retail industry to drive store sales and provide an efficient, welcoming customer experience. The role combines product assistance, customer engagement, cashier support, fitting room service, database updates, and store presentation responsibilities. Success requires an energetic approach to customer interaction together with consistent attention to operational standards, cleanliness, and sales opportunities.

Job Details Country: UAE City: Abu Dhabi Industry: Retail Function: Sales-Retail Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

Role Context The Sales Assistant supports the complete in-store customer journey, from the initial greeting through product assistance, fitting room support, checkout, and departure. The position requires active customer engagement alongside practical retail operations. Maintaining product knowledge, responding quickly to customer needs, supporting additional sales opportunities, and keeping the store organized are important parts of daily performance.

Customer Interaction

• Create a positive first impression through an energetic and professional approach.
• Follow applicable store dress standards.
• Welcome customers promptly when they enter the store.
• Provide current and relevant product information.
• Respond to customer questions and shopping requirements.
• Maintain positive interpersonal communication throughout the customer visit.
• Thank customers when they leave and encourage them to return.

Sales Support

Generate sales by combining attentive customer service with effective product assistance.

The Sales Assistant will identify appropriate opportunities to add complementary products to customer purchases and support an efficient shopping experience without compromising service quality.

Fitting Room Service

• Provide attentive service within fitting room areas.
• Follow up with customers in a timely manner.
• Respond to requests for additional assistance.
• Identify relevant add-on sales opportunities.
• Maintain the expected service standards throughout the fitting room experience.

Cash Wrap Operations

Provide efficient customer service at the cash wrap while ensuring the area remains clean and organized. Responsibilities include offering gift cards, capturing required customer information in the database, and supporting an efficient completion of the customer 's store visit.

Store Presentation and Housekeeping

• Maintain established store cleanliness standards.
• Keep sales areas organized and customer-ready.
• Complete housekeeping duties assigned by store management.
• Support visual presentation standards.
• Maintain a clean and welcoming shopping environment.
• Help preserve store organization throughout trading hours.

Retail Systems and Customer Information

Use relevant sales management software and customer database systems as required for daily store activities.

Customer information should be captured accurately when required, supporting store operations and future customer engagement activities.

Required Skills

• Retail customer service.
• Customer engagement.
• Retail sales.
• Product communication.
• Add-on selling.
• Fitting room service.
• Cash wrap support.
• Customer database systems.
• Sales management software.
• Store organization.
• Visual presentation.
• Interpersonal communication.
• AutoCAD.
• SketchUp.
• Illustrator.
• Photoshop.

Qualifications and Experience

• High School Degree.
• 1-2 years of retail sales experience.
• Proficiency with computer-aided design packages such as AutoCAD, SketchUp, Illustrator, or Photoshop.
• Good verbal communication skills.
• Ability to perform some heavy lifting.
• Physical ability to stand for a minimum of 8 hours.
• Energetic and enthusiastic approach to customer interaction.

About Al-Futtaim Retail

Al-Futtaim Retail operates across MENA and Southeast Asia and partners with international brands including IKEA, ACE, Marks and Spencer, and the Inditex Group. Its activities combine retail operations with investment in digital innovation, AI capabilities, customer experience, and loyalty platforms. The organization includes employees representing more than 100 nationalities across more than 10 countries and continues to develop its retail businesses and customer experiences across regional markets.