Sales Assistant - Customer Service

AlFuttaim; Dubai; On-site; AED 24,000 - 32,000; Full time

Job summary

Al-Futtaim Retail in Dubai, United Arab Emirates is hiring a Sales Assistant to deliver knowledgeable and welcoming customer service while driving store sales.

The role includes direct customer engagement, fitting-room assistance, checkout support, and maintaining store presentation standards, with CAD/design software used for visuals and plans.

The ideal candidate has 1-2 years of retail experience, strong communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• High School Degree required.
• 1-2 years of retail sales experience.
• Proficiency with CAD packages to create visuals and plans.
• Experience with AutoCAD, SketchUp, Illustrator or Photoshop.
• Ability to stand for eight hours and perform lifting.

Responsibilities

• Welcome customers promptly with a friendly and sincere greeting.
• Provide current and relevant information about products.
• Maintain a customer-focused approach during all store interactions.
• Follow dress code and presentation standards.
• Assist with fitting rooms, cash wrap, and general store operations.

Skills

Good verbal communication skills

Strong customer service orientation

CAD tools proficiency

Retail environment endurance

Lifting capability

Education

High School Degree

Tools

AutoCAD

SketchUp

Illustrator

Photoshop

Job description

Sales Assistant - Customer Service Job Snapshot

Role: Sales Assistant

Location: Dubai, United Arab Emirates

Industry: Retail

Function: Sales-Retail

Experience: 1-2 years of retail sales experience

Job Type: Full-time

Position Overview

Al-Futtaim Retail is hiring a Sales Assistant in Dubai, United Arab Emirates to generate store sales while providing knowledgeable and welcoming customer service. The position combines direct customer engagement, fitting-room assistance, checkout support, additional sales opportunities, and responsibility for maintaining store presentation standards. Candidates should have previous retail sales experience, good communication skills, and the ability to use CAD and design software for creating visuals and plans.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Retail

Function: Sales-Retail

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full-time

Customer Service

The Sales Assistant is expected to create a positive first impression from the moment customers enter the store. This requires an energetic and professional approach, attentive communication, and accurate product knowledge throughout the customer journey.

• Welcome customers promptly with a friendly and sincere greeting.
• Provide current and relevant information about products.
• Maintain a customer-focused approach during all store interactions.
• Thank customers when they leave and encourage them to visit again.
• Follow the required dress code and presentation standards.

Sales and Store Operations

Supporting sales performance is a central part of the position. The Sales Assistant will help customers throughout their visit while completing operational duties assigned by the store management team.

• Provide attentive fitting-room service and follow up with customers in a timely manner.
• Identify suitable opportunities to add products to a customer 's purchase.
• Deliver efficient service at the cash wrap.
• Offer gift cards as part of the checkout process.
• Capture relevant customer information in the store database.
• Complete assigned operational responsibilities while maintaining service standards.

Store Presentation

A clean and organised environment is an important part of the customer experience. The role requires maintaining housekeeping standards throughout the store, including the cash wrap and other customer-facing areas. The Sales Assistant should be physically able to remain standing for a minimum of eight hours and undertake some heavy lifting as required by the position.

Required Skills

• Good verbal communication skills.
• Strong customer service orientation and interpersonal skills.
• Ability to use CAD tools effectively.
• Ability to work in an active retail environment for extended periods.
• Physical capability to perform required lifting tasks.

What Qualifies You for the Role

• High School Degree.
• 1-2 years of retail sales experience.
• Proficiency with computer-aided design packages used to create visuals and plans.
• Experience with software such as AutoCAD, SketchUp, Illustrator, or Photoshop.
• Ability to stand for a minimum of eight hours.
• Ability to perform some heavy lifting.

About Al-Futtaim Retail

Al-Futtaim Retail is part of Al-Futtaim and operates across MENA and Southeast Asia through partnerships with international brands including IKEA, ACE, Marks and Spencer, and the Inditex Group. Its retail portfolio also includes brands such as Watsons and Kiabi, with the business investing in digital innovation, AI capabilities, customer experience, and loyalty platforms.