Sales Assistant - Toys R Us Retail

AlFuttaim; Abu Dhabi; On-site; AED 48,000 - 72,000; Full time

Job summary

Al-Futtaim Retail is hiring a Sales Assistant for Toys R Us in Abu Dhabi, UAE. The role focuses on generating store sales and delivering attentive customer service, accurate transaction processing, and a welcoming in-store experience.

The position requires 1–2 years in retail and on-site work arrangement in Abu Dhabi. Knowledge of visual presentation and merchandising is valued to maintain a neat, customer-ready store environment.

Qualifications

• 1–2 years of retail sales experience.
• High School degree or equivalent.
• Proficiency with CAD or visual design packages such as AutoCAD, SketchUp, Illustrator, or Photoshop.

Responsibilities

• Actively support store sales by engaging customers, identifying requirements, and recommending suitable products.
• Maintain established store standards and keep customer-facing areas clean and organized.
• Handle cashiering and process transactions accurately.
• Provide fitting room assistance and ensure the fitting area supports service and presentation standards.
• Support daily operational duties as directed by store management.

Skills

Retail sales

Customer service

Customer engagement

Product communication

Add-on selling

Cash handling

Transaction processing

Store housekeeping

Visual presentation

Organizational skills

Verbal communication

Education

High School Degree or equivalent

Tools

AutoCAD

SketchUp

Illustrator

Photoshop

Job description

Sales Assistant - Toys R Us Retail Job Snapshot Role: Sales Assistant Location: Abu Dhabi, UAE Industry: Retail Function: Sales-Retail Experience: 1-2 years of retail sales experience Job Type: Full Time Work Arrangement: On-site Position Overview Al-Futtaim Retail is hiring a Sales Assistant for Toys R Us in Abu Dhabi, UAE within the Retail industry. The role focuses on generating store sales while providing attentive customer service, accurate transaction processing, and a welcoming in-store experience. The Sales Assistant also supports merchandise presentation, housekeeping, fitting room service, and daily operational standards to maintain an organized and customer-ready retail environment.

Job Details Country: UAE City: Abu Dhabi Industry: Retail Function: Sales-Retail Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

Role Context The Sales Assistant serves as a direct point of contact for Toys R Us customers, combining sales responsibilities with customer assistance and day-to-day store operations. Success in the position depends on creating a positive first impression, understanding customer needs, providing useful product information, and completing transactions efficiently. The role also requires consistent attention to store cleanliness, merchandise presentation, and established service standards.

Customer Experience

• Welcome customers promptly and courteously when they enter the store.
• Create a friendly and approachable shopping environment.
• Provide current and relevant product information.
• Help customers make informed purchasing decisions.
• Respond to customer requirements in a timely manner.
• Thank customers for their business and encourage future visits.
• Maintain a customer-focused approach throughout each interaction.

Retail Sales

Actively support store sales by engaging customers, identifying relevant requirements, and recommending suitable products. The Sales Assistant will look for appropriate opportunities to complement customer purchases with additional products or services while maintaining a helpful and service-oriented approach.

Store Operations

• Support daily operational duties assigned by store management.
• Maintain established store standards.
• Keep customer-facing areas clean and organized.
• Complete assigned housekeeping responsibilities.
• Support efficient movement between customer service, sales, and operational duties.
• Follow store procedures throughout the working day.

Visual Presentation

Maintain visual presentation standards to help provide an attractive and organized retail environment. Products and customer areas should remain appropriately presented throughout trading hours, with housekeeping and organization completed as required by store management.

Cashiering and Transactions

• Provide efficient service at the cash wrap.
• Process customer transactions accurately.
• Capture required customer information in the database.
• Offer gift cards where appropriate.
• Maintain an organized and clean cashier area.
• Handle cash transactions carefully and efficiently.

Fitting Room Service

Provide appropriate customer assistance in fitting room areas and follow up with customers promptly. The Sales Assistant should remain attentive to customer needs while ensuring the fitting room environment supports the wider service and presentation standards of the store.

Required Skills

• Retail sales.
• Customer service.
• Customer engagement.
• Product communication.
• Add-on selling.
• Cash handling.
• Transaction processing.
• Store housekeeping.
• Visual presentation.
• Organizational skills.
• Verbal communication.
• AutoCAD.
• SketchUp.
• Illustrator.
• Photoshop.

Qualifications and Experience

• High School Degree or equivalent.
• 1-2 years of retail sales experience.
• Experience in a dynamic, customer-focused retail environment is preferred.
• Proficiency with computer-aided design or visual design packages such as AutoCAD, SketchUp, Illustrator, or Photoshop.
• Good verbal communication skills.
• Ability to perform some heavy lifting.
• Ability to stand for a minimum of 8 hours.

About Al-Futtaim Retail

Al-Futtaim Retail operates across MENA and Southeast Asia and partners with international brands including IKEA, ACE, Marks and Spencer, and the Inditex Group. Its operations combine established retail businesses with investment in digital innovation, AI capabilities, customer experience, and loyalty platforms. The organization includes employees from more than 100 nationalities across more than 10 countries and continues to develop customer-focused retail experiences across its markets.