Sales and Logistics Coordinator

AW Connect Recruitment; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

AW Connect Recruitment in Dubai is seeking an organised logistics coordinator to oversee coordination of sales administration, order processing, import/export logistics and supply chain operations. The successful candidate will ensure smooth flow of products and information between suppliers, logistics partners, warehouses, customers and internal departments.

Fluency in French is mandatory with strong English communication skills; hands-on experience with ERP, Excel and customs documentation is

Qualifications

• Fluency in French is mandatory, with strong English communication skills.
• Relevant professional experience in sales administration, logistics coordination, import/export operations or supply chain management.
• Hands-on experience managing international shipments, freight forwarders and customs documentation.
• Good understanding of Incoterms, HS codes, import/export procedures and cross-trade operations.
• Experience coordinating B2B and B2C orders and managing order-to-invoice processes.
• Proficiency with ERP systems, Microsoft Excel and logistics tracking tools.
• Strong organisational skills, attention to detail and ability to manage multiple shipments and deadlines.
• Excellent communication and coordination skills when working with international suppliers and cross-functional teams.
• Ability to work independently and resolve operational issues proactively.

Responsibilities

• Sales Administration & Order Management: manage order entry, validation, delivery and invoicing.
• Coordinate B2B and B2C orders, ensuring accuracy and compliance with internal procedures.
• Monitor purchasing forecasts, inventory levels and product availability to minimise stock shortages.
• Maintain effective communication between sales, purchasing, logistics and finance teams.
• Ensure timely order fulfilment and a high standard of customer service.
• Import & Inbound Logistics: coordinate international inbound shipments by sea, air and road.
• Manage supplier-to-supplier shipments involving raw materials, components and semi-finished goods.
• Coordinate cross-trade shipments between third countries, including documentation and delivery tracking.
• Liaise with suppliers, freight forwarders, carriers, customs brokers and warehouses.
• Prepare and verify shipping and customs documentation, including commercial invoices, packing lists, certificates of origin, Incoterms and HS codes.
• Monitor shipment schedules, customs clearance and delivery timelines.
• Export & Outbound Logistics: coordinate B2B and B2C outbound shipments with warehouses and transport providers.
• Verify shipping documentation, labelling and delivery requirements.
• Arrange daily collections and monitor shipments through final delivery.
• Manage logistics partner relationships and resolve shipment delays, discrepancies and delivery issues.
• Ensure compliance with shipping procedures and customer requirements.
• Systems, Reporting & Process Improvement: maintain accurate order, shipment and delivery records within ERP and tracking systems.
• Act as a key user for ERP, CRM and customer platforms, supporting system improvements.
• Monitor operational KPIs, including order processing times, delivery performance and service levels.
• Track logistics costs, investigate discrepancies and identify opportunities for optimisation.
• Prepare regular operational reports and contribute to process improvement initiatives.

Skills

French language

English communication

ERP systems

Microsoft Excel

Logistics tracking tools

Attention to detail

Organisational skills

Tools

CRM systems

ERP software

Job description

This role will oversee the coordination of sales administration, order processing, import and export logistics, and supply chain operations. The successful candidate will ensure the smooth flow of products and information between suppliers, logistics partners, warehouses, customers and internal departments.

We are looking for an organised, detail-oriented professional with strong coordination skills, hands-on logistics experience and the ability to manage multiple priorities in an international business environment.

Key Responsibilities

• Sales Administration & Order Management
• Manage the complete order-to-invoice process, including order entry, validation, delivery and invoicing.
• Coordinate B2B and B2C orders, ensuring accuracy and compliance with internal procedures.
• Monitor purchasing forecasts, inventory levels and product availability to minimise stock shortages.
• Maintain effective communication between sales, purchasing, logistics and finance teams.
• Ensure timely order fulfilment and a high standard of customer service.

Import & Inbound Logistics

• Coordinate international inbound shipments by sea, air and road, from suppliers to warehouses.
• Manage supplier-to-supplier shipments involving raw materials, components and semi-finished goods.
• Coordinate cross-trade shipments between third countries, including documentation and delivery tracking.
• Liaise with suppliers, freight forwarders, carriers, customs brokers and warehouses.
• Prepare and verify shipping and customs documentation, including commercial invoices, packing lists, certificates of origin, Incoterms and HS codes.
• Monitor shipment schedules, customs clearance and delivery timelines.

Export & Outbound Logistics

• Coordinate B2B and B2C outbound shipments with warehouses and transport providers.
• Verify shipping documentation, labelling and delivery requirements.
• Arrange daily collections and monitor shipments through final delivery.
• Manage logistics partner relationships and resolve shipment delays, discrepancies and delivery issues.
• Ensure compliance with shipping procedures and customer requirements.

Systems, Reporting & Process Improvement

• Maintain accurate order, shipment and delivery records within ERP and tracking systems.
• Act as a key user for ERP, CRM and customer platforms, supporting system improvements.
• Monitor operational KPIs, including order processing times, delivery performance and service levels.
• Track logistics costs, investigate discrepancies and identify opportunities for optimisation.
• Prepare regular operational reports and contribute to process improvement initiatives.

Candidate Requirements

• Fluency in French is mandatory, with strong English communication skills.
• Relevant professional experience in sales administration, logistics coordination, import/export operations or supply chain management.
• Hands-on experience managing international shipments, freight forwarders and customs documentation.
• Good understanding of Incoterms, HS codes, import/export procedures and cross-trade operations.
• Experience coordinating B2B and B2C orders and managing order-to-invoice processes.
• Proficiency with ERP systems, Microsoft Excel and logistics tracking tools.
• Strong organisational skills, attention to detail and ability to manage multiple shipments and deadlines.
• Excellent communication and coordination skills when working with international suppliers and cross-functional teams.
• Ability to work independently and resolve operational issues proactively.