Russian-Speaking Luxury Guest Services Exec

Dubai Holding LLC; Dubai; On-site; AED 90,000 - 130,000; Full time

Benefits offered by this job

Accommodation

Healthcare

Learning & Development

Career mobility

Colleague discounts

Airfare home country

Job summary

Dubai Holding LLC, via its Jumeirah Al Naseem brand, invites applications for a Guest Services Executive (Russian Speaker) in the Front Office. Based in Dubai, UAE, the role focuses on delivering exceptional VIP guest experiences within a luxury 5-star environment.

The successful candidate will handle check-ins/outs, payments, reservations, and guest inquiries, using Opera Cloud and MS Office. Fluency in English and Russian is required, with a passion for multi-cultural service and upselling

Qualifications

• One or two years of experience in guest services at a luxury 5-star property.
• Proficient in English and Russian.
• Strong knowledge of Microsoft Office and Opera (Cloud).
• Experience working in a multi-cultural environment.
• Confident in handling complaints.

Responsibilities

• Check-in and check-out guests efficiently with a welcoming approach.
• Process payments and handle billing inquiries securely.
• Allocate rooms per guest preferences and availability.
• Assist with reservations modifications, cancellations, and confirmations.
• Handle guest complaints professionally and escalate when needed.
• Upsell hotel services and amenities to enhance stays.

Skills

Russian language

English language

Tools

Opera Cloud

Microsoft Office

Job description

Dubai Holding LLC, via its Jumeirah Al Naseem brand, invites applications for a Guest Services Executive (Russian Speaker) in the Front Office. Based in Dubai, UAE, the role focuses on delivering exceptional VIP guest experiences within a luxury 5-star environment.

The successful candidate will handle check-ins/outs, payments, reservations, and guest inquiries, using Opera Cloud and MS Office. Fluency in English and Russian is required, with a passion for multi-cultural service and upselling