Front Office Team Leader — Russian Speaker (5-Star Hotel)

Dubai Holding LLC; Dubai; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Company-provided accommodation

Healthcare and life insurance

Annual leave and flights home

Learning & development programs

Colleague discounts on stays

Job summary

Jumeirah Al Naseem in Dubai is seeking a Team Leader (Russian Speaker) for the Front Office. You will lead the front desk team, coordinate shifts, and ensure guests receive a warm welcome and efficient service from arrival to departure.

Ideal candidates have 3 years of supervisory front desk experience in a 5-star hotel, speak Russian, and are proficient with Opera Front Office. This is a on-site role with competitive benefits in the UAE.

Qualifications

• 3 years supervisory experience in front desk in a 5-star Hotel.
• Secondary Education.
• Knowledge Opera (Front Office Applications).
• Proficiency in Russian.

Responsibilities

• Lead and motivate the Front Office team to deliver seamless guest arrivals, departures, and personalized service throughout the stay.
• Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are clearly communicated.
• Ensure all guests and visitors are greeted warmly and professionally, setting the tone for exceptional service from the moment of arrival.
• Monitor and assist with daily operations, proactively resolving any service delays, guest concerns, or system disruptions to maintain smooth front desk performance.
• Maintain accurate records and prepare shift reports to support efficient handovers and informed decision-making.
• Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions.

Skills

Russian language

Front office supervision

Education

Secondary Education

Tools

Opera Front Office

Job description

Jumeirah Al Naseem in Dubai is seeking a Team Leader (Russian Speaker) for the Front Office. You will lead the front desk team, coordinate shifts, and ensure guests receive a warm welcome and efficient service from arrival to departure.

Ideal candidates have 3 years of supervisory front desk experience in a 5-star hotel, speak Russian, and are proficient with Opera Front Office. This is a on-site role with competitive benefits in the UAE.