Guest Services Executive - Front Office - Jumeirah Al Naseem

Dubai Holding LLC; Dubai; On-site; AED 90,000 - 130,000; Full time

Benefits offered by this job

Accommodation

Healthcare

Learning & Development

Career mobility

Colleague discounts

Airfare home country

Job summary

Dubai Holding LLC, via its Jumeirah Al Naseem brand, invites applications for a Guest Services Executive (Russian Speaker) in the Front Office. Based in Dubai, UAE, the role focuses on delivering exceptional VIP guest experiences within a luxury 5-star environment.

The successful candidate will handle check-ins/outs, payments, reservations, and guest inquiries, using Opera Cloud and MS Office. Fluency in English and Russian is required, with a passion for multi-cultural service and upselling

Qualifications

• One or two years of experience in guest services at a luxury 5-star property.
• Proficient in English and Russian.
• Strong knowledge of Microsoft Office and Opera (Cloud).
• Experience working in a multi-cultural environment.
• Confident in handling complaints.

Responsibilities

• Check-in and check-out guests efficiently with a welcoming approach.
• Process payments and handle billing inquiries securely.
• Allocate rooms per guest preferences and availability.
• Assist with reservations modifications, cancellations, and confirmations.
• Handle guest complaints professionally and escalate when needed.
• Upsell hotel services and amenities to enhance stays.

Skills

Russian language

English language

Tools

Opera Cloud

Microsoft Office

Job description

Guest Services Executive (Russian Speaker) - Front Office - Jumeirah Al Naseem

United Arab Emirates

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers.

About Madinat Jumeirah:

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region's most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Guest Services Executive - Front Office to join Jumeirah Al Naseem.The main duties and responsibilities of this role include:

• Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
• Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
• Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
• Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
• Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
• Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.

About You

The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a luxury 5-star property; experience in the UAE is desirable, but not mandatory.
• Proficient in English and Russian languages.
• Strong knowledge of Microsoft Office products and Opera (Cloud).
• Experience working in a multi-cultural environment.
• Confident in successfully handling complaints of various severity.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)