Rooms Controller (Front Office)

Shangri-La Group; Abu Dhabi; On-site; AED 134,000 - 201,000; Full time

Job summary

Shangri-La Group Abu Dhabi is seeking a Rooms Controller Front Office to manage room inventory and allocations, ensuring optimal occupancy and high guest satisfaction. You will work closely with Housekeeping, Reservations and Revenue teams to align room assignments with VIP arrivals and special requests.

Proficiency in Opera PMS/Opera Cloud is essential, along with a guest-focused mindset and meticulous attention to detail to maintain accurate room statuses and profiles in a luxury setting.

Qualifications

• Diploma or Certification in hospitality management or a related field preferred.
• Minimum 23 years of Front Office experience and at least 1 year as a Rooms Controller.

Responsibilities

• Manage daily room assignments and inventory to maximize occupancy and guest satisfaction.
• Coordinate VIP arrivals, long-stay guests, group arrivals and special room requests.
• Monitor room status discrepancies and liaise with Housekeeping to ensure room readiness.
• Work with Reservations, Revenue Management and Front Office to optimize room utilization and upgrade opportunities.
• Ensure guest preferences and loyalty program benefits are reflected in the PMS.

Skills

PMS Opera Cloud

Guest-focused mindset

Attention to detail

Communication skills

Organized approach

Education

Diploma in Hospitality Management

Tools

Opera PMS/Opera Cloud

Job description

Rooms Controller Front Office

Shangri-La Group Abu Dhabi United Arab Emirates

About Us

Find Your Shangri-La in Shangri-La.

Traders focus on what matters most: efficient stays thoughtful essentials and dependable comfort. Here efficiency is intelligent and stylish helping travellers trade up for what truly counts. We create an experience that is both reliable and refined.

For our team Traders means professionalism with purpose where every detail is designed with clarity and care. Joining Traders means becoming part of a team that delivers hospitality that is efficient with wisdom and reliable with character.

Traders Hotel Qaryat Al Beri Abu Dhabi offers 301 stylish guestrooms and suites including 80 exclusive Traders Club rooms. Combining contemporary comfort with warm design the hotel enjoys a prime location within the Qaryat Al Beri complex alongside Shangri-La properties CHI The Spa and the Souk.

Traders Hotel Abu Dhabi

As the Rooms Controller in Front Office you will be managing the room inventory and allocation to ensure optimal room utilization. Also you will work closely with Housekeeping Reservations and Revenue teams to manage room assignments VIP arrivals and special requests. And you will ensure room status accuracy and support the delivery of exceptional guest service standards.

Key Responsibilities:

• Manage daily room assignments room inventory and room blocking to maximize occupancy and guest satisfaction.


• Coordinate VIP arrivals long-stay guests group arrivals and special room requests.


• Monitor room status discrepancies and liaise with Housekeeping to ensure room readiness.


• Work closely with Reservations Revenue Management and Front Office teams to optimize room utilization and upgrade opportunities.


• Ensure guest preferences loyalty program benefits and special requirements are accurately reflected in the property management system.

About You:

• Proficiency in Property Management Systems (PMS) such as Opera Cloud or Opera PMS.


• Guest-focused mindset with strong problem-solving abilities.


• Attention to detail and accuracy in room allocation and guest profiles.


• Excellent communication and coordination skills.


• Professional proactive and highly organized approach.


• Diploma or Certification in hospitality management or a related field preferred.


• Certification or training in Opera PMS/Opera Cloud is advantageous.


• Minimum 23 years of Front Office experience and at least 1 year as a Rooms Controller.


• Strong experience in room inventory management room blocking and coordinating VIP arrivals.


• Familiarity with loyalty programs guest profile management and room revenue optimization strategies is an advantage.

Why Join Us:

• A workplace that values your passion and supports self-realization and personal growth.


• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.


• Competitive benefits recognition programs and colleague stay/travel perks that reward your contribution and dedication.


• Teams that promote inclusion and respect value diversity and foster a secure environment where everyone can thrive

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.