Front Office Agent

Shangri-La Group; Abu Dhabi; On-site; AED 50,000 - 73,000; Full time

Job summary

Traders Hotel Qaryat Al Beri Abu Dhabi is seeking an enthusiastic Front Office Agent to be the face of the hotel, welcoming guests and ensuring a memorable guest experience. You will perform check-ins and check-outs and work with colleagues to uphold exceptional service standards.

Ideal candidates have luxury hospitality experience, a warm personality, and excellent English language skills; additional languages are a plus. Shangri-La values guide daily interactions in this premium setting.

Qualifications

• A warm and friendly personality with smiling and positive demeanour.
• Can-do attitude, self-motivated and well-organized.
• Excellent command of spoken English; other languages such as Arabic, Chinese, Russian and German are an advantage.
• Previous experience in luxury hospitality/customer service.
• Lives and breathes the Shangri-La values.

Responsibilities

• Ensure all interactions with guests are handled professionally.
• Welcome the guests to the hotel as per the hotel standard.
• Perform check-ins and check-outs efficiently.
• Perform cashiering functions efficiently. Work with hotel colleagues to keep excellent service standards.
• Be prepared to assist other colleagues/departments in a thoughtful manner.
• Assist with guest luggage.
• Bid fond farewell to departing guests and leave them with a Shangri-La experience.
• Empathetically listen to client queries/complaints and work with colleagues/management to find solutions.

Skills

Customer oriented

Communication skills

Outgoing personality

Positive demeanor

Self-motivated

Education

Higher Diploma in Hotel Management

Job description

Front Office Agent

Front Office Department Traders Hotel Qaryat al Beri Abu Dhabi

We have an opportunity for an enthusiastic Front Office Agent to join the Traders Hotel family. The selected candidate shall be the face of the hotel with a pleasing personality to welcome assist and ensure guest experience are cared for.

What are we looking for

• A warm and friendly personality with smiling and positive demeanour.
• Can-do attitude self-motivated and well-organized
• Able to work independently and under pressure
• Customer oriented good communications skills and outgoing personality is advantage
• Excellent command of spoken English other spoken languages such as Arabic Chinese Russian and German is an advantage

• Previous experience in luxury hospitality/customer service.
• Higher Diploma in Hotel Management or equivalent
• Lives and breathes the Shangri-La values.

What will youdo

• Ensure all interactions with guests are handled professionally
• Welcome the guests to the hotel as per the hotel standard
• Perform check-ins and check-outs efficiently
• Perform cashiering functions efficientlyWork with hotelcolleagues to keep excellent service standards.
• Be prepared to assist other colleagues/departments in a thoughtful manner.
• Assist with guest luggage.
• Bid fond farewell to departing guests and leave them with a Shangri-La experience.
• Empathetically listen to client queries/complaints and work with colleagues/management to find solutions.

Traders Hotel Qaryat Al Beri Abu Dhabi

The hotel comprises 301 well-appointed guestrooms and suites. Rooms start at a spacious 32 square metres and feature a stylish design of warm tones and comfortable furnishings. For travellers requiring the highest levels of service and attention the hotel also offers 80 Traders Club rooms on the seventh eighth and ninth floor as well as suites on the first to seventh floor. With a blend of contemporary style and comfortable furnishings Traders Hotel Qaryat Al Beri Abu Dhabi is ideally located in the Qaryat Al Beri complex which houses Shangri-La Hotel Shangri-La Residences CHI The Spa at Shangri-La The Villas by Shangri-La and a Souk.

Required Experience:

Unclear Seniority

Shangri-La and Traders Hotel Qaryat al Beri Abu Dhabi is an equal opportunity believe in hiring a diverse workforce and committed to non-discrimination onanyprotectedbasis or any other basis covered under applicable law. We respect your privacy and committed to protecting the privacy confidentiality and security of the personal data you provide to us or that we collect about you when you use our website

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