Rooms Controller - Atlantis The Royal - Dubai, UAE

Atlantis; Dubai; On-site; AED 89,280 - 111,600; Full time

Benefits offered by this job

Competitive compensation package

Employee benefits

Career development opportunities

Job summary

Atlantis in Dubai is seeking a Rooms Controller to deliver exceptional guest experiences. The role involves managing daily room assignments, overseeing pre-arrivals, and ensuring smooth operations during check-in. Candidates should have a degree in Hospitality Management and minimum 2 years' experience in a luxury hotel environment.

Excellent communication and organizational skills are essential, alongside proficiency in hotel property management systems and a strong customer-focus.

Qualifications

• Minimum 2 years of experience in a similar front office or housekeeping coordination role within a luxury hotel or resort.
• Strong communication, organizational, and problem-solving skills.
• Customer-focused with the ability to multitask in a fast-paced environment.

Responsibilities

• Manage daily room assignments, pre-registrations, and guest arrivals to ensure seamless check-in processes.
• Coordinate and prepare key packets and guest amenities in advance.
• Monitor and manage out-of-order and out-of-service rooms to optimize availability.

Skills

Front Office Operations

Guest Relations and Service Excellence

Room Allocation and Inventory Management

Communication and Coordination

Reservation Management

Attention to Detail and Problem Solving

PMS and Hospitality Systems Knowledge

Education

Bachelor's degree or diploma in Hospitality Management

Tools

Hotel Property Management Systems

Microsoft Office

Job description

Rooms Controller – Atlantis The Royal – Dubai, UAE

Position Overview

Atlantis The Royal is seeking an attentive and service-driven Rooms Controller to deliver exceptional guest experiences through efficient coordination, attention to detail, and proactive communication. The successful candidate will oversee pre-arrival arrangements, manage guest requests, and ensure smooth room allocation and check-in procedures that reflect the resort's world‑class standards of hospitality.

Job Details

Country: UAE; City: Dubai; Industry: Hospitality; Function: Hospitality; General Salary: 8000-10000 monthly (Market estimated); Gender: Any; Candidate Nationality: Any; Job Type: Full-time.

Key Responsibilities

• Manage daily room assignments, pre-registrations, and guest arrivals to ensure seamless check-in processes.
• Coordinate and prepare key packets, guest amenities, and special requests in advance.
• Communicate room status updates with front office, housekeeping, and other departments.
• Monitor and manage out-of-order and out-of-service rooms to optimize availability.
• Review and process reservation modifications, cancellations, and group check‑ins.
• Handle guest inquiries, complaints, and special requirements promptly and professionally.
• Collaborate with various departments to ensure accuracy in room allocation and billing.
• Maintain records and ensure accuracy of room inventory and status reports.
• Assist in maintaining brand service standards and guest satisfaction levels.

Ideal Profile

• Bachelor's degree or diploma in Hospitality Management or related field.
• Minimum 2 years of experience in a similar front office or housekeeping coordination role within a luxury hotel or resort.
• Strong communication, organizational, and problem‑solving skills.
• Proficiency in hotel property management systems and Microsoft Office applications.
• Customer-focused with the ability to multitask in a fast-paced, high-volume environment.
• Fluent in English; additional languages are an advantage.

Skills Set

• Front Office Operations
• Guest Relations and Service Excellence
• Room Allocation and Inventory Management
• Communication and Coordination
• Reservation Management
• Attention to Detail and Problem Solving
• PMS and Hospitality Systems Knowledge

Why Join Us

• Be part of one of Dubai's most iconic luxury resorts renowned for its innovation and world-class service.
• Experience a vibrant, multicultural work environment with strong career development opportunities.
• Competitive compensation package and employee benefits.
• Work with a team dedicated to creating unforgettable guest experiences and lasting memories.