Rooms Controller

Dorchester Collection; Dubai; On-site; AED 66,960 - 133,920; Full time

Benefits offered by this job

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast at sister hotels

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Annual Flight Allowance

Company Accommodation

Company transportation

Uniform with laundry

Job summary

A luxury hotel group in Dubai seeks a Rooms Controller to manage daily room inventory and ensure optimal room assignments. You will coordinate with Front Office, Housekeeping, and Revenue teams to maintain high standards of guest experience. Ideal candidates should have a strong background in Front Office operations and proficiency with Property Management Systems, particularly Opera. The role requires excellent communication skills and fluency in English, with additional languages being a plus.

Qualifications

• Unique personality and passion for the role.
• Deep understanding of room categories and guest preferences.
• Ability to make quick informed decisions.

Responsibilities

• Manage daily room inventory for optimal assignments.
• Coordinate with various departments to ensure room standards.
• Monitor room availability to maximize occupancy.
• Plan VIP allocations in coordination with Guest Relations.
• Update room status in the Property Management System.
• Apply company values in daily operations.

Skills

Attention to detail

Strong background in Front Office operations

Proficiency with Property Management Systems

Excellent communication skills

Ability to remain calm under pressure

Fluency in English

Fluency in Arabic

Fluency in French

Fluency in Mandarin

Fluency in Russian

Tools

Property Management Systems (Opera)

Job description

Position Overview

As a Rooms Controller at The Lana, Dubai, you will play a pivotal role in managing the daily room inventory, ensuring optimal room assignments and maintaining the highest standards of guest experience.

What You’ll Get

• Competitive Salary Package
• World‑class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation in a single room
• Company provided transportation to and from work
• Uniform provided with complimentary laundry
• Service Charge

What You’ll Do

• Oversee and manage the daily room inventory to ensure optimal room assignments.
• Coordinate with Front Office, Housekeeping, and Revenue teams to prepare rooms to the highest standards, deliver special requests and accommodate early arrivals or late departures.
• Monitor room type availability and out‑of‑order statuses to maximize occupancy while protecting the guest experience.
• Plan VIP and suite allocations in coordination with Guest Relations and Sales & Marketing.
• Maintain and update room status information in the Property Management System, troubleshoot discrepancies, and resolve allocation conflicts.
• Apply the company values of Passion, Personality, Respect, Working Together, and Creativity in daily operations.

What You’ll Bring

• A unique personality, attention to detail, and passion for the role.
• Strong background in Front Office operations and a deep understanding of room categories, guest preferences, and hotel inventory strategies, ideally from a luxury hotel setting.
• Proficiency with Property Management Systems such as Opera and knowledge of housekeeping and reservations procedures.
• Ability to remain calm under pressure and make quick informed decisions that protect both the business and the guest journey.
• Excellent communication skills for collaboration across departments.
• Fluency in English (primary language); additional fluency in Arabic, French, Mandarin, or Russian is a plus.

Job Location

United Arab Emirates

Dubai