Room Service Operator - Emirati Talent

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Saadiyat Rotana Resort & Villas in Abu Dhabi invites applications for a Room Service Order Taker. You will coordinate all room service requests, take orders with courtesy, and ensure prompt action to maximize guest satisfaction.

You’ll learn menus, promotions, and SOPs while maintaining professional appearance and service standards. The ideal candidate has hospitality education, strong English communication, computer knowledge, and flexibility to work shifts.

Qualifications

• Hospitality diploma or degree required or preferred.
• Strong English communication skills essential.
• Proficient computer skills and knowledge of guest management systems an advantage.

Responsibilities

• Take and coordinate room service orders promptly and accurately.
• Interact with guests cheerfully, taking requests and providing recommendations as needed.
• Communicate orders to the kitchen and service staff to ensure timely delivery.
• Maintain neat appearance and professional grooming while on duty.
• Answer room service telephone lines and respond to guest inquiries.
• Familiarize with menu offerings and promotions to assist guests.
• Report any cleanliness or maintenance issues to supervisor.
• Attend training and adhere to SOPs related to guest care, product knowledge, and manners.

Skills

Customer service

English communication

Multitasking

Guest focus

Education

Hospitality degree/diploma

Tools

Computer knowledge

Job description

Job Description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Room Service Order Taker you are responsible to co‑ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as-

• Perform tasks as per instructions from the immediate supervisor and as per duty schedule
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
• Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
• Ensure proper appearance and grooming while on duty
• Answer the Room Service telephones, if and when required
• Make himself / herself familiar with all relevant issues concerning the Room Service
• Report cleanliness and maintenance issues to the immediate supervisor
• Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
• Flexible to work in other areas when required by the immediate supervisor
• Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time

Education, Qualifications & Experiences

You should ideally have a degree / diploma in hospitality with preferable previous experiences in a similar role. Good English communication skills are essential. Computer Knowledge and additional language skills are an advantage.

Knowledge & Competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork