Room Service Operator - Emirati Talent

Rotana Hotels; Abu Dhabi; On-site; AED 33,000 - 61,000; Full time

Job summary

Rotana Hotels is seeking a dynamic Room Service Order Taker to coordinate all service requirements and ensure immediate action for guest satisfaction. You will handle guest requests, take and place orders, and keep up-to-date with menus and promotions.

You must present excellent guest service, communicate effectively, and maintain grooming standards. The role requires flexibility to work in other areas as directed by the Room Service Manager and adherence to SOPs.

Qualifications

• Experience in room service operations and guest interaction.
• Knowledge of menus and ongoing promotions.
• Willingness to work in other areas as required.
• Maintain professional appearance and grooming standards.

Responsibilities

• Coordinate all Room Service requests with urgency to satisfy guests.
• Take and place orders politely, accurately, and promptly.
• Know menus and promotions and advise guests accordingly.
• Answer Room Service phones when required and assist teammates.
• Adhere to departmental SOPs on guest care, grooming, and manners.
• Report cleanliness and maintenance issues to the supervisor.
• Attend regular departmental trainings related to guest care and product knowledge.
• Be flexible to work in other areas as directed by the supervisor.
• Follow company policies and safety procedures and assist as needed.

Skills

Order taking

Guest service

Communication

Multitasking

Grooming standards

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as:

• Perform tasks as per instructions from the immediate supervisor and as per duty schedule
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
• Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
• Ensure proper appearance and grooming while on duty
• Answer the Room Service telephones, if and when required
• Make himself / herself familiar with all relevant issues concerning the Room Service
• Report cleanliness and maintenance issues to the immediate supervisor
• Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
• Flexible to work in other areas when required by the immediate supervisor
• Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time