Housekeeping Operator - Emirati Talent

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 22,000 - 39,000; Full time

Job summary

Saadiyat Rotana Resort & Villas in Abu Dhabi is seeking passionate, guest‑focused housekeeping professionals to deliver extraordinary service. As a Housekeeping Operator you will manage all communications for the Housekeeping Office and support smooth department operations.

You will handle keys, daily reports, Lost & Found, and Opera room discrepancy printing. Strong English, computer literacy, and a courteous, multi‑cultural approach are essential to succeed in this fast‑paced hotel environment.

Qualifications

• Diploma or vocational hospitality training required.
• Good command of written and verbal English.
• Computer literacy; Opera experience is a plus.

Responsibilities

• Handle all communications in and out of the Housekeeping Office to ensure smooth operation.
• Manage keys, daily activity reports, and housekeeping records.
• Answer calls promptly with proper etiquette and document messages.
• Record incoming calls and disseminate messages or follow up.
• Handle Lost & Found processes: receiving, recording, storage, and clearance.
• Maintain and update housekeeping files and reports from Opera.

Skills

Guest-focused

Communication

English proficiency

Interpersonal skills

Attention to detail

Teamwork

Education

Diploma or vocational hospitality

Tools

Opera system

Job description

Job DescriptionWe are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Job DescriptionWe are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Housekeeping Operator, you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:

• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
• Update and maintain all housekeeping files
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

Skills

Education, Qualifications & Experiences

You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork