Front Desk Agent - Emirati Talent

Rotana Hotels; Abu Dhabi; On-site; AED 32,000 - 52,000; Full time

Job summary

Rotana Hotels in Abu Dhabi invites applications for a Front Desk Agent to deliver professional, guest-focused service from arrival to departure. You will greet guests by name where possible, handle check-in/check-out, and respond to inquiries with knowledge of local attractions and hotel facilities.

The ideal candidate has a hospitality degree, strong English communication skills, a proactive, multi-cultural mindset, and prior Front Office experience. Opera familiarity is a plus.

Qualifications

• Hospitality degree required or equivalent.
• Excellent written and verbal English communication skills.
• Knowledge of an additional language is beneficial.
• Proficient with computers; Opera software experience an advantage.

Responsibilities

• Provide prompt, courteous and efficient service to all guests from arrival till departure.
• Ensure guests are greeted by name where possible and escorted to their room.
• Assist guests with in-room and hotel activity inquiries and requests.
• Maintain up-to-date knowledge of hotel facilities, local services, promotions, events and attractions.
• Accurately process check-in/check-out and incidental charges using Front Office systems.
• Maintain guest privacy and adhere to hotel policies and procedures.

Skills

Customer service

Interpersonal skills

Problem solving

Teamwork

Adaptability

Education

Hospitality degree

Tools

Opera

Job description

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

This position is based in Beach Bay Hotel Al Mirfa.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork