Rider Compliance & Field Operations Coordinator

Talabat; Dubai; On-site; AED 44,640 - 66,960; Full time

Benefits offered by this job

Opportunity for career growth

Collaborative work environment

Hands-on role supporting efficient logistics

Job summary

Talabat is seeking a Rider Field Compliance and Operations Coordinator in Dubai, UAE to support last mile delivery operations. This role involves monitoring rider compliance, assisting with operational coordination, and ensuring adherence to company standards.

The ideal candidate will have experience in delivery logistics, a valid UAE motorbike driving license, and strong communication skills. Join us to contribute to one of the region's leading digital delivery platforms.

Qualifications

• Previous experience in delivery operations, logistics coordination, or rider supervision preferred.
• Valid UAE motorbike driving license required.
• Strong interpersonal communication skills and ability to interact professionally with riders and vendors.
• Ability to manage difficult situations calmly and resolve operational challenges effectively.
• Good command of English communication; additional languages such as Arabic, Hindi, or Urdu considered beneficial.
• Responsible and detail oriented with strong adherence to operational rules and procedures.
• Basic knowledge of workplace safety and hygiene practices considered an advantage.
• Willingness to work flexible shifts including evenings, weekends, and outdoor assignments.

Responsibilities

• Conduct on ground rider audits to ensure compliance with company standards.
• Monitor rider presence at busy vendor locations.
• Manage crowd control at high traffic vendor locations.
• De-escalate conflicts between riders, vendors, and customers.
• Support vendor relationships and operational coordination.
• Provide real-time operational updates to internal teams.
• Deliver safety reminders and operational guideline updates to riders.
• Participate in initiatives to improve rider experience and delivery efficiency.
• Monitor rider behavior and adherence to procedures.
• Support field operations teams during peak hours.

Skills

Field operations coordination

Rider compliance monitoring

Delivery operations support

Conflict resolution and communication

Vendor coordination

Safety awareness and compliance

Last mile logistics monitoring

Job description

Talabat is seeking a Rider Field Compliance and Operations Coordinator in Dubai, UAE to support last mile delivery operations. This role involves monitoring rider compliance, assisting with operational coordination, and ensuring adherence to company standards.

The ideal candidate will have experience in delivery logistics, a valid UAE motorbike driving license, and strong communication skills. Join us to contribute to one of the region's leading digital delivery platforms.